**Job Title:** Dedicated Phone and Chat Specialist with Bonus Opportunities at blithequark
**Job Description:**
Join the Critical Team at blithequark: Connecting Nurses with Healthcare Facilities
Are you a customer service enthusiast with a passion for making a difference in the lives of essential healthcare workers? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team as a Phone and Chat Specialist. As a key member of our critical team, you will play a vital role in connecting nurses with healthcare facilities in need of skilled professionals to fill shifts. Your dedication and expertise will help bridge the gap between these two critical components of the healthcare ecosystem.About blithequark
blithequark is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower healthcare facilities with the resources they need to deliver exceptional patient care. By connecting nurses with facilities in need, we are helping to address the critical shortage of skilled healthcare professionals and ensuring that patients receive the best possible care.Responsibilities:
As a Phone and Chat Specialist at blithequark, you will be responsible for:- Managing large volumes of inbound and outbound calls in a timely manner
- Handling multiple chat channels simultaneously
- Following established communication scripts to address various topics
- Identifying customers' needs, clarifying information, researching, and providing solutions and/or alternatives
- Accessing company and client resources to accurately handle calls
- Performing data entry and customer service tasks
- Navigating online resources efficiently to verify nurse credentials and facilitate shift assignments
- Working requests/records received for nurses requesting to sign up for shifts
- Identifying customers' needs, researching to determine if requests have necessary credentials
- Adapting to changing priorities and tasks without compromising efficiency or composure
- Maintaining punctuality and attendance at all scheduled times
- Providing positive and professional customer interactions
- Being flexible and willing to cross-train as requested
Qualifications:
To succeed in this role, you will need:- At least 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- Technical savvy and proficiency in navigating online resources
- Previous remote work from home experience a plus
- Ability to work independently and quickly adapt to changing priorities
- Strong phone and verbal communication skills, along with active listening
- Typing speed of 35 words per minute with accuracy
- A background check compliant with state and federal laws
Pay and Benefits:
As a Phone and Chat Specialist at blithequark, you can expect:- Starting pay of $14/hour, with shift differential (extra $1/hr for nights and weekends) and possible increase after 90 days pending attendance and performance
- Work hours: Shifts between 7:00am-7:00pm (CST), with rotating weekends
- Full-time status with 40 hours per week
- 3 weeks of paid training from 8:00am-5:00pm (CST), Monday through Friday
- Equipment provided for full-time permanent employees, including a laptop or desktop, USB headset, and necessary software
- Must have verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
Hardware and Software Requirements:
To ensure seamless performance, you will need:- Processor: Intel Core i5 5200 Series or greater
- Memory: 8GB on Windows 8.1/10 64 bits
- Screen Resolution: 1280x768 or higher, with dual monitors required
- Up-to-date antivirus software installed on the platform, with a recent scan completed
- Firewall enabled
Career Growth Opportunities and Learning Benefits:
At blithequark, we believe in investing in our employees' growth and development. As a Phone and Chat Specialist, you will have opportunities to:- Develop your customer service and communication skills
- Gain experience in a fast-paced, dynamic environment
- Learn about the healthcare industry and its challenges
- Participate in ongoing training and professional development
- Advance to leadership roles or specialized positions within the company
Work Environment and Company Culture:
blithequark is committed to creating a positive and inclusive work environment. As a Phone and Chat Specialist, you can expect:- A supportive and collaborative team atmosphere
- Flexible work arrangements, including remote work options
- A focus on work-life balance and employee well-being
- Ongoing recognition and rewards for outstanding performance