Experienced Temporary Customer Service Representative – Remote Work Opportunity for a 3-Week Assignment

About Us

SC Data Center, Inc. is a customer-centric business that supports warehousing, information technology, and contact centers. As an affiliate company of Colony Brands, Inc., one of North America's largest, multi-channel direct-marketing companies, we take pride in our commitment to excellence and community involvement. Our company culture is built on collaboration, innovation, and a passion for delivering exceptional customer experiences.

Job Summary

We are seeking an experienced Temporary Customer Service Representative to join our team for a 3-week assignment starting on or around November 21st. As a key member of our remote customer service team, you will be responsible for providing exceptional customer service, answering inbound calls, processing orders, and handling customer service needs with competitive pay and flexible scheduling. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

About the Role

As a Temporary Customer Service Representative, you will be the friendly voice our customers hear when they place their orders. Your role will involve:

• Answering continuous inbound phone calls
• Taking and entering customer orders into the system
• Escalating any additional customer service needs

What's in it for You?

We offer a competitive compensation package, including:

• Competitive pay starting at $14.00 per hour plus upsell commission
• Shift premium of $0.50 per hour for hours worked after 4:30 PM
• Flexible scheduling: Choose your own days and hours between 7:00 AM - 7:00 PM, Monday through Friday, to meet the required 30+ hours of weekly availability

Requirements

To be successful in this role, you will need to meet the following requirements:

• Be at least 18 years old
• Live in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
• Have a reliable computer with a current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Have a dedicated high-speed internet connection with a minimum download speed of 10.0 MBPS and upload speed of 5.0 MBPS
• Have a wired USB headset and a webcam (recommended but not required)
• Be available to work 30+ hours per week between 7:00 AM and 7:00 PM CST, with time off on Thanksgiving and the following Friday

Preferred Qualifications

We prefer candidates with:

• Previous customer service experience
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Basic computer skills and knowledge of Microsoft Office

Benefits and Perks

As a Temporary/Part-Time employee, you will be eligible for:

• Performance-based pay and incentives
• Shift premium pay for 2nd, 3rd, and weekend shifts
• Holiday pay for employees returning for their fifth consecutive season
• Safety and attendance incentives
• Employee discounts on items ordered from our catalogs and selected Outlet Store (45% to 50% off)
• Employee mini stores with discounted products
• Flexible work schedules

Career Growth Opportunities and Learning Benefits

We offer opportunities for career growth and development, including:

• Training and development programs to enhance your skills and knowledge
• Opportunities for advancement to permanent positions within the company
• Flexible scheduling to accommodate your needs and goals

Work Environment and Company Culture

We pride ourselves on our collaborative and inclusive company culture, which values:

• Customer satisfaction and loyalty
• Employee well-being and development
• Community involvement and social responsibility

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application without delay, and we will be in touch to discuss further.