**Job Title:** Overnight Customer Experience Agent – Livestream Shopping Platform
**Job Description:**
Join the Future of Ecommerce at blithequark
Are you passionate about delivering exceptional customer experiences and navigating the fast-paced world of live auctions? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark, the largest livestream shopping platform in North America and Europe, as an Overnight Customer Experience Agent.About blithequark
At blithequark, we're revolutionizing the way people shop, connect, and discover new products. Our platform brings together community, shopping, and entertainment, offering a unique experience for buyers and sellers alike. With hubs in the US, UK, Ireland, Poland, and Germany, we're a remote co-located team that values collaboration, innovation, and customer satisfaction.Our Mission
As a Customer Experience Agent, you'll play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and professionally.Key Responsibilities:
- Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.
- Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner.
- Become an expert in blithequark's product, processes, and systems to drive positive outcomes for our users.
- Work with other departments to troubleshoot, research, and resolve open questions.
- Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.
About You
We're looking for a motivated and customer-focused individual who is eager to jumpstart their career in a fast-paced environment. As a Customer Experience Agent, you'll be responsible for handling overnight shifts from 10pm to 7:00am PST, so you'll need to be comfortable working non-traditional hours. Here are some essential qualifications:- 2+ years of Support experience handling email and/or chat services.
- Weekend availability required.
- Understanding of Ecommerce and Marketplace operations.
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
- Obsession with customers and a customer-first mentality.
- Proactive problem-solver and process-improver.
- Knowledge of Collectibles is a plus.
- Bachelor's degree or college experience preferred.
- Previous start-up experience is a plus.
What We Offer
As a valued member of our team, you'll enjoy a range of benefits, including:- Competitive hourly rate: $24.04/hour to $28.85/hour + benefits + equity
- Flexible Time off Policy and holiday pay for working Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave: 16 weeks of paid parental leave + one month gradual return to work