**Experienced Customer Experience Associate – Remote Job at blithequark**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy juggling multiple tasks at once? If so, we're excited to introduce you to this unique opportunity to join blithequark as a Customer Experience Associate.

• *About blithequark**

blithequark is on a mission to revolutionize the way people approach nutrition and health. Our innovative food-as-medicine platform connects individuals with telehealth Registered Dietitians, personalized meal delivery, and a comprehensive mobile app to improve their nutrition and overall well-being. With a strong focus on customer satisfaction, we're committed to providing seamless and delightful experiences for our users.

• *The Role**

As a Customer Experience Associate at blithequark, you'll play a critical role in ensuring our customers receive exceptional support and care. You'll be the frontline of our customer service team, resolving inquiries, troubleshooting issues, and providing guidance across various platforms, including phone, email, and chat. This role brings something new to blithequark – you'll provide personalized, empathetic support that elevates the customer experience and ensures long-term satisfaction.

• *Key Responsibilities:**

• Provide exceptional customer support across phone, email, and chat, answering questions and resolving customer issues with professionalism and empathy.
• Troubleshoot common technical issues and guide customers through account management, billing, and service usage inquiries.
• Document customer interactions accurately in our CRM (Front, Intercom, Aircall, or otherwise), ensuring that all cases are tracked and followed up on if necessary.
• Collaborate with cross-functional teams to escalate and resolve more complex issues, especially those requiring input from Engineering or Product teams.
• Identify areas for process improvement, reporting trends in customer issues or feedback, and suggesting enhancements to workflows or systems.
• Maintain a deep understanding of blithequark's products and services, staying informed of new features or changes, and ensuring that all customer communications reflect up-to-date information.
• Support weekend operations, including one weekend day per week, ensuring our customers always have access to support when they need it.
• Contribute to customer feedback loops by relaying insights to the Product and Marketing teams, helping inform product development and customer engagement strategies.

• *You'll Love This Role If:**

• You're passionate about helping others and derive satisfaction from solving problems and making a positive impact on people's lives through excellent customer service.
• You thrive in fast-paced environments and enjoy juggling multiple tasks at once and can handle shifting priorities with ease.
• You're a fast learner and can quickly understand new systems, processes, and products and stay on top of frequent updates.
• You're tech-savvy and comfortable using customer service software like Front or Intercom, and you have no trouble troubleshooting basic tech issues for customers.
• You have excellent communication skills, whether it's written or verbal, and know how to convey information clearly, professionally, and with empathy.
• You have a great attention to detail and make sure no customer query is left unresolved, and you accurately track interactions and updates in our CRM.
• You love working in a collaborative team environment and are excited about the opportunity to work with multiple teams and contribute to projects that improve our service offering.

• *We'd Love to Hear from You If:**

• You have 2+ years of experience in a customer-facing role, ideally in customer support, CX, or customer success.
• You've worked in fast-paced industries like telehealth, healthcare, SaaS, or tech where quick thinking and adaptability are key.
• You have strong verbal and written communication skills and are comfortable handling phone calls, email, and chat interactions with customers.
• You're a strong problem-solver who can think on your feet and offer creative solutions to customer challenges.
• You are organized and can handle multiple customer interactions at once, making sure no detail is overlooked.
• You're passionate about nutrition or wellness and are excited to help others on their health journey through blithequark's services.
• You have experience using CRM systems like Front, Intercom, Aircall, or similar customer service platforms.
• You're open to working one weekend day per week, as we provide customer support on weekends.
• Bonus points if you're multilingual (especially if you speak Spanish) or have experience working in telehealth or nutrition-focused services.

• *About Our Team**

At blithequark, we're a collaborative and passionate team dedicated to improving lives through better nutrition. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are encouraged to share their ideas, take ownership of their projects, and grow professionally.

• *Compensation & Benefits**

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our benefits include:

• Medical, dental, and vision insurance
• 401(k) matching program
• Flexible PTO policy
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

• *How We Work**

At blithequark, we value flexibility and work-life balance. We offer a remote work option, and our team members are encouraged to work from anywhere. We also prioritize open communication, transparency, and feedback to ensure that everyone feels heard and valued.

• *Join Our Team**

If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we'd love to hear from you. Apply now to join our team as a Customer Experience Associate and be part of a mission to revolutionize the way people approach nutrition and health.

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