Experienced Customer Experience Manager – Leading Store Operations, Customer Service, and Associate Development at blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing an exceptional customer experience that sets us apart in the retail industry. As a leader in our field, we recognize the importance of having a talented and dedicated team that shares our vision for excellence. Our Customer Experience Managers play a pivotal role in driving customer satisfaction, associate engagement, and overall store performance. If you are a motivated and experienced retail professional looking for a new challenge, we invite you to join our team as a Customer Experience Manager.

Job Overview

As a Customer Experience Manager at blithequark, you will be responsible for overseeing the execution of store standards across the entire store, including customer service, department readiness, and operational processes. You will lead by example, coaching associates on proper customer service techniques, and ensuring that the team provides the highest level of customer service. Your expertise will be crucial in driving customer service and associate engagement, addressing customer concerns, and making business decisions in partnership with appropriate resources and following standard operating procedures.

Key Responsibilities

• Customer Service / Experience (25%): Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure the team is providing the highest level of customer service. Lead the culture and set the example, observe customer interactions, recognize wins, and coach on ways to improve.
• People (25%): Provide in-the-moment coaching based on observations and behavior. Partner with Assistant Store Managers regarding formal performance conversations and discipline. Recognize associates for demonstrating expectations and use recognition tools to highlight values-based behaviors and productivity.
• Safety (25%): Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to the role and follow all prevention policies and procedures. Utilize proper lifting techniques and educate store associates on these practices.
• Shared Manager On Duty (25%): Lead store kickoff meetings and walk each department to ensure store readiness. Communicate messages, priorities, and tasks to all associates. Perform Opening, Closing, and MOD tasking as well as other whole store focus responsibilities.

Essential Qualifications

To be successful in this role, you must possess a high school diploma and/or GED, be at least 18 years old, and be legally permitted to work in the United States. You should have a minimum of 1 year of work experience, with preferred experience in a retail or customer-facing environment.

Preferred Qualifications

While not required, preferred qualifications include experience in a leadership or management role, with a proven track record of driving customer satisfaction and associate engagement. You should be action-oriented, able to direct work, build effective teams, and drive engagement.

Skills and Competencies

To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to coach and develop associates. You should be able to work in a fast-paced environment, prioritize tasks, and make sound business decisions. The following competencies are essential for success:

• Action Oriented: Ability to take initiative and drive results
• Directs Work: Ability to prioritize tasks and delegate responsibilities
• Builds Effective Teams: Ability to coach and develop associates
• Drives Engagement: Ability to motivate and engage associates

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our associates. As a Customer Experience Manager, you will have access to training and development programs, designed to enhance your skills and knowledge. You will also have opportunities to network with other leaders and professionals, sharing best practices and learning from their experiences.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We value diversity and inclusion, and we are committed to creating a workplace culture that is respectful, supportive, and empowering. As a Customer Experience Manager, you will be part of a talented and dedicated team, working together to achieve exceptional results.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision coverage, as well as a 401(k) plan and paid time off. We also offer a range of perks, including discounts on products and services, and opportunities for professional development and growth.

Conclusion

If you are a motivated and experienced retail professional, looking for a new challenge, we invite you to join our team as a Customer Experience Manager. With a focus on customer satisfaction, associate engagement, and overall store performance, this role offers a unique opportunity to make a real difference in the lives of our customers and associates. Apply today to join our team and start your journey with blithequark!