Experienced Technical Customer Support Representative – Computer Hardware and Software Troubleshooting Expert

Welcome to blithequark: Revolutionizing Computer Gaming with Exceptional Customer Service

At blithequark, we're passionate about setting new standards in the computer gaming industry. Founded by a team of industry veterans and content creators, our mission is to deliver products that exceed customer expectations while providing unparalleled customer service, build quality, and cable management. We're committed to making our computers affordable and accessible to everyone. As a Technical Customer Support Representative, you'll play a vital role in helping us achieve our goal of delivering exceptional customer experiences.

Job Overview

We're seeking a highly skilled and experienced Technical Customer Support Representative to join our team. As a key member of our customer support team, you'll be responsible for identifying, investigating, and resolving customer questions or problems with computer software and hardware. If you're passionate about technology, have excellent communication skills, and enjoy helping others, we want to hear from you.

Key Responsibilities:

• Identify, investigate, and resolve customer questions or problems with computer software and hardware via email, chat, and telephone support
• Apply knowledge of computer software, hardware, and procedures to solve problems and provide effective solutions to customers
• Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Identify and escalate support situations requiring urgent attention to ensure timely resolution
• Track and route support requests via computerized ticketing system and thoroughly document resolutions for future reference
• Stay current with product upgrades, system information, and business updates to provide accurate and up-to-date support to customers
• Collaborate with other team members to research and resolve problems, sharing knowledge and best practices to continuously improve our support services
• Perform other related duties as assigned to support the growth and success of our customer support team

Requirements and Qualifications

To be successful in this role, you'll need to possess a combination of technical knowledge, excellent communication skills, and a passion for delivering exceptional customer service. Here are the essential and preferred qualifications:

Essential Qualifications:

• Proficient with or the ability to quickly learn an array of computer hardware and software, including desktop computers, network devices, and peripherals
• Thorough understanding of computer software and hardware, with the ability to explain technical issues to both technical and non-technical customers
• Excellent verbal and written communication skills, with a professional and pleasant telephone manner
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box
• Proficient with Microsoft Office Suite or related software, with the ability to learn new tools and systems quickly
• Willingness to have telephone conversations monitored for quality assurance, with a commitment to continuous improvement and growth

Preferred Qualifications:

• Associate's degree in Computer Science or related field, with a strong foundation in computer hardware and software
• 2+ years of experience in customer technical support, with a proven track record of delivering exceptional customer service and resolving complex technical issues

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package, a supportive work environment, and opportunities for growth and development. Here are just a few of the perks you can expect:

• Health Care Plan (Medical, Dental & Vision), with a range of options to suit your needs
• Retirement Plan (401k), with a competitive match to help you plan for your future
• Paid Time Off (Vacation, Sick & Public Holidays), with a generous allowance to help you relax and recharge
• Short Term & Long Term Disability, with protection and support in case of illness or injury
• Work From Home options, with the flexibility to work from the comfort of your own home

Career Growth and Development

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Technical Customer Support Representative, you'll have access to a range of training and development opportunities, including:

• Ongoing technical training and support, to help you stay up-to-date with the latest technologies and trends
• Professional development opportunities, with a focus on leadership, communication, and problem-solving skills
• Cross-functional training, with the opportunity to work with other teams and develop a deeper understanding of our business
• Performance feedback and coaching, with regular check-ins and support to help you achieve your goals

Work Environment and Company Culture

At blithequark, we're proud of our supportive and inclusive work environment, with a focus on collaboration, innovation, and fun. As a Technical Customer Support Representative, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and making a difference in the computer gaming industry. Here are just a few things you can expect:

• A supportive and collaborative team environment, with a focus on teamwork and mutual respect
• A culture of innovation and continuous improvement, with a willingness to try new things and take calculated risks
• A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive environment for all employees
• A range of social and recreational activities, with opportunities to connect with your colleagues and have fun outside of work

Conclusion

If you're passionate about technology, customer service, and making a difference in the computer gaming industry, we want to hear from you. As a Technical Customer Support Representative at blithequark, you'll have the opportunity to work with a talented team, develop your skills and knowledge, and contribute to the growth and success of our business. Apply now to join our team and start your journey with blithequark today!