bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will...">
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Support Manager

Remote, USA Full-time Posted 2025-11-03
bloXroute is seeking a highly motivated and customer-focused Support Engineer to work directly with our support team. In this role, you will help to resolve technical issues, assisting users with product-related problems, and ensuring a smooth and positive experience. You will collaborate with cross-functional teams, including engineering and business, to resolve issues and improve product functionality.


Responsibilities
  • Provide first-line support to customers in the APAC region
  • Troubleshoot and resolve issues by working with the DevOps and Engineering teams
  • Help users with basic maintenance and issue resolution
  • Spot service issues and quality gaps across different blockchains
  • Clarify quality expectations from the Dev and Product teams
  • Use data to suggest improvements and support overall service quality


    • Requirements
  • Minimum of 2 years of experience as Support Engineer
  • Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
  • Fluent in both English and Mandarin
  • Linux experience
  • AWS experience
  • Knowledge and experience with blockchain and crypto technology
  • Good understanding of crypto industry in APAC region is a plus
  • Excellent presentation skills, ability to simplify technical data into crystal clear ideas
  • Creative and entrepreneurial person with excellent teamwork skills and startup attitude
    • Apply To This Job
    Apply Now

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