Experienced Customer Service Representative – Delivering Exceptional Online, In-Person, and Phone Support at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on providing world-class customer service that sets us apart from the rest. As a leader in our industry, we understand the importance of building strong relationships with our customers and providing them with an exceptional experience every time they interact with us. Our Customer Service Representatives are the face of our company, and we're looking for talented individuals to join our team and help us deliver on our promise of exceptional service.

Job Overview

As a Customer Service Representative at blithequark, you will be responsible for assisting customers online, in person, and over the phone. You will be the first point of contact for many of our customers, and it's your job to make sure they feel welcome, supported, and valued. You will work with our team leads to meet and exceed monthly goals, and you will be expected to provide accurate and timely assistance to our customers. If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we want to hear from you.

Key Responsibilities

• Assist customers online, in person, and over the phone, providing world-class customer service and support
• Welcome customers and work to provide the best customer experience possible
• Accurately assist customers with loan applications from start to finish
• Work with team leads to meet and exceed monthly goals
• Answer any and all customer questions, providing timely and accurate support
• Use blithequark's best practices to provide consistent and amazing customer service
• Work with money, including reconciling cash drawers accurately
• Listen and build relationships with customers and teammates
• Participate in ongoing learning and development to stay up-to-date on our products and services
• Complete other responsibilities assigned by management

What We're Looking For

We're looking for talented and dedicated individuals who are passionate about delivering exceptional customer service. If you have a high school diploma or equivalent, and experience in phone customer service, we want to hear from you. You should be dedicated to helping others, and have experience in a service-related field, with cash handling experience preferred. You must be willing to work in an environment where performance will be measured and judged, and you must have reliable transportation and be able to travel to a variety of locations to meet staffing demands.

Essential Qualifications

• High school graduate or equivalent
• Phone customer service experience preferred
• Dedication to helping others
• Experience in service-related field (cash handling experience preferred)
• Must be willing to work in an environment where performance will be measured and judged
• Must have reliable transportation and be able to travel to a variety of locations
• Understand the demands of working in a retail environment
• Excellent sales skills focused on growing the company
• Must be observant and have great judgment
• Stay coachable and open to feedback and development
• Computer proficiency required

Preferred Qualifications

• Previous experience in a customer-facing role
• Experience working in a fast-paced retail environment
• Strong communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Strong problem-solving and analytical skills

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Communication skills: You must be able to communicate effectively with customers, teammates, and management, both verbally and in writing.
• Interpersonal skills: You must be able to build strong relationships with customers and teammates, and provide exceptional customer service.
• Problem-solving skills: You must be able to analyze problems and provide timely and effective solutions.
• Time management skills: You must be able to prioritize tasks and manage your time effectively to meet deadlines and achieve goals.
• Adaptability: You must be able to adapt to changing circumstances and priorities, and be flexible in your approach to work.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including ongoing learning and development programs, coaching and mentoring, and opportunities for advancement. If you're looking for a challenging and rewarding role that will help you grow and develop as a professional, we want to hear from you.

Work Environment and Company Culture

Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and support. We're a team-oriented company that values collaboration, communication, and mutual respect. We're committed to creating a positive and inclusive work environment that supports the well-being and success of all our employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $16-$24 per hour, a $500 sign-on bonus paid after 90 days of employment, and a range of benefits, including:

• Generous PTO and paid time off to volunteer
• Paid parental leave
• 100% company-paid health insurance
• 401k with 5% company match
• Student Loan Repayment Plan

Physical Demands

The physical demands of this role include:

• Working with a computer screen that is quickly changing and flashing the user to be alert of specific information
• Standing, stooping, bending, and reaching overhead for up to 12 hours with little rest, except for unpaid meal break
• Working all shifts, days, evenings, nights, and weekends

AAP/EEO Statement

blithequark is an equal opportunities employer, and we're committed to providing equal employment and advancement opportunities to all individuals. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. If you have any questions or concerns about our AAP/EEO policy, please don't hesitate to contact us.

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we want to hear from you. At blithequark, we're committed to creating a world-class experience for our customers and employees, and we're looking for talented and dedicated individuals to join our team. Apply now to become a part of our dynamic and growing company, and take the first step towards a rewarding and successful career.