Part-Time Customer Care Representative – Delivering Exceptional Client Experiences in a Dynamic Telecommunications Environment

Introduction to blithequark

Imagine being part of a forward-thinking organization that has been at the forefront of telecommunications for decades, committed to providing cutting-edge services and unparalleled customer care. blithequark, a pioneering force in the industry, is seeking a highly motivated and client-focused Part-Time Customer Care Representative to join its talented team. As a Customer Care Representative at blithequark, you will be the vital link between the company and its valued customers, ensuring that every interaction exceeds expectations and embodies the first-class service that blithequark is renowned for.

Job Summary

At blithequark, our Customer Care Representatives are the face and voice of the company, serving the community by addressing clients' communications needs through our state-of-the-art call center and in our welcoming retail stores. Key responsibilities include handling credit applications, activating new services, and enhancing existing accounts. The ideal candidate will possess a keen attention to detail and an unwavering commitment to delivering exceptional customer experiences. In return, blithequark offers a comprehensive 6-8 weeks of paid training, setting you up for success in this dynamic role.

Key Responsibilities

• Meet with new, existing, and potential customers via telephone or in one of our retail stores, providing personalized support and solutions.
• Develop and maintain in-depth knowledge of all blithequark products and services to effectively recommend tailored solutions to customers, enhancing their overall experience.
• Perform customer verifications, including credit checks for new customers, ensuring a seamless onboarding process.
• Initiate service orders for new and existing customers, efficiently managing the activation and upgrade process.
• Resolve customer complaints in a professional and empathetic manner, identifying root causes and implementing effective solutions to ensure customer satisfaction.
• Meet or exceed productivity measurements, including customer contacts, service orders created, and product sales, contributing to the team's overall performance and success.

Requirements and Qualifications

To excel in this role, you will need:

• A High School diploma as a minimum educational requirement.
• Bilingual proficiency in English/Spanish is highly desirable, enabling you to connect with a broader customer base.
• At least 6 months of experience in a call center, customer service, or a closely related field, demonstrating your ability to thrive in fast-paced, customer-facing environments.
• A clean driving record and a valid driver's license, as you may be required to travel between locations.

About blithequark

blithequark is a leading telecommunications cooperative with a rich history dating back to 1955, when it first brought telephone services to the local community. Today, we pride ourselves on our reputation for outstanding customer service and technological innovation, offering high-speed fiber optic internet, advanced TV services, wireless security solutions, and more. Our team is dedicated to building a next-generation, 100% fiber-optic network, expanding our reach to serve a growing number of counties and communities.

Career Growth and Benefits

At blithequark, we believe in investing in our employees' futures, offering:

• Competitive salaries and excellent benefits packages, including a 401k with a company match and an additional company contribution.
• Employer-paid premiums for medical, dental, and vision coverage, as well as short-term and long-term disability coverage.
• An on-site clinic, available Monday through Friday, and a lucrative wellness program, including gym reimbursement.
• Tuition reimbursement to support your career advancement and professional growth.
• Generous paid time off and paid holidays, recognizing the importance of work-life balance.

Work Environment and Culture

blithequark maintains a dynamic, small-company feel, despite our growing team of over 300 employees. We prioritize recognizing and appreciating our employees' contributions, fostering a culture of appreciation, value, and recognition. Our team enjoys challenging and exciting careers, with opportunities for professional development and advancement.

Conclusion

If you are passionate about delivering exceptional customer experiences and are looking for a rewarding career with a forward-thinking telecommunications leader, we encourage you to apply for the Part-Time Customer Care Representative position at blithequark. Join our talented team and be part of a company that truly puts its customers and employees first. Apply now and take the first step towards an exciting and fulfilling career with blithequark.