Experienced Customer Service Representative – Remote Work Opportunity with blithequark

Introduction to blithequark and the Industry

blithequark is a leading player in the aviation industry, renowned for its exceptional customer service and commitment to excellence. As a remote customer service representative, you will have the opportunity to be part of a dynamic team that is dedicated to providing top-notch support to passengers from the comfort of your own home. The aviation industry is a fast-paced and exciting field that requires a unique blend of technical knowledge, communication skills, and adaptability. At blithequark, we are passionate about delivering exceptional travel experiences, and we are looking for talented individuals to join our team.

Job Overview

As a remote customer service representative with blithequark, you will be responsible for assisting passengers with reservations, inquiries, and various travel-related concerns. This is a fantastic opportunity to work with a leading airline and contribute to our mission of providing exceptional customer service while enjoying the flexibility of remote work. If you have a passion for travel, excellent communication skills, and a strong work ethic, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Complete data access and balancing functions
• Coordinate return items with contributors, doors vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Work member cases/sports assigned
• Follow and maintain guidelines and approaches to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with the vendor to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws
• Deposit check returns, research member bad checks on draft changes, process member checks, confirm members for outgoing fund transfers, and Federal Reserve verifying and releasing fund transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, foreign collections, and legal fees

Essential Qualifications

To be successful in this role, you will need to meet the following minimum qualifications:

• High school diploma or GED
• Intermediate Excel and Word experience

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to work extended hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a remote customer service representative, you will have access to a range of training and development opportunities to help you build your skills and advance your career. Our comprehensive training program will provide you with the knowledge and tools you need to succeed in this role, and our ongoing support and feedback will help you continue to grow and develop as a professional.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of respect, inclusivity, and teamwork, and we are committed to creating a workplace where everyone feels valued and empowered to succeed. As a remote customer service representative, you will be part of a dynamic and diverse team that is passionate about delivering exceptional customer service and making a difference in the lives of our passengers.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package that includes a range of perks and benefits. Our benefits package includes health insurance, retirement savings, and paid time off, as well as opportunities for professional development and growth. We also offer a range of discounts and perks, including travel discounts and employee recognition programs.

Conclusion

If you are a motivated and customer-focused individual who is passionate about travel and delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a remote customer service representative. At blithequark, we are committed to creating a positive and supportive work environment that allows our employees to thrive and succeed. Don't miss out on this opportunity to be part of a dynamic and diverse team that is making a difference in the lives of our passengers. Apply today and take the first step towards an exciting and rewarding career with blithequark!