Experienced Customer Engagement Manager – Leading Pet Parent Experiences and Associate Teams in a Dynamic Retail Environment at blithequark

Introduction to blithequark

Imagine a workplace where your passion for pets and customer engagement comes together to create a unique and rewarding career. At blithequark, we're dedicated to providing an exceptional shopping experience for pet parents and their pets. Our stores are a hub of activity, filled with opportunities for growth, learning, and fun. As a key member of our Department Manager team, you'll play a vital role in ensuring our stores run smoothly and that every customer interaction is personalized and engaging.

About Your Role

As a Customer Engagement Manager at blithequark, you'll be responsible for leading our store team in delivering outstanding customer experiences. Your role will encompass three primary areas:

• Pet Parent Engagement: You'll set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores. This involves getting to know our customers and their pets, creating a personalized shopping experience, and making recommendations tailored to their needs.
• Associate Leadership: Our associates are the backbone of our stores, and as their leader, you'll help develop a team that's as passionate about pets as we are. You'll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.
• Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. You'll ensure our associates have extensive knowledge of pet solutions, build connections with pet parents, and maintain a safe and fun environment in our stores.

Key Responsibilities

Some of the key responsibilities of this role include:

• Leading by example to create a positive and engaging store environment
• Developing and implementing strategies to drive customer engagement and loyalty
• Providing coaching and feedback to associates to enhance their skills and knowledge
• Ensuring all store operations are running efficiently and effectively
• Collaborating with other department managers to achieve store goals and objectives
• Staying up-to-date with industry trends and competitor activity to identify opportunities for growth and improvement

Career Development and Growth Opportunities

At blithequark, we're committed to supporting your career growth and development. With us, you'll have opportunities to:

• Gain experience in different business units, such as our salon or Pets Hotel
• Develop your leadership skills as an Assistant Manager or Store Manager
• Tackle the challenge of a new store opening
• Transfer to any one of our locations nationwide

Essential Qualifications

To be successful in this role, you'll need:

• Previous experience in a retail or customer-facing environment
• Strong leadership and communication skills
• The ability to work in a fast-paced environment and adapt to changing situations
• A passion for delivering exceptional customer experiences
• Basic computer skills and familiarity with retail operations software

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience in the pet industry or a related field
• Previous experience in a management or supervisory role
• Knowledge of pet care and nutrition
• Certifications or training in pet-related areas, such as pet first aid or animal behavior

Skills and Competencies

To excel in this role, you'll need to possess:

• Excellent communication and interpersonal skills: The ability to effectively communicate with customers, associates, and other stakeholders
• Strong leadership and coaching skills: The ability to motivate and develop a team of associates
• Problem-solving and adaptability: The ability to think critically and adapt to changing situations
• Time management and organization: The ability to prioritize tasks and manage multiple responsibilities
• Passion for customer engagement: A genuine interest in delivering exceptional customer experiences and building strong relationships with pet parents and their pets

Work Environment and Company Culture

At blithequark, we're proud of our unique and supportive company culture. Our stores are a fun and dynamic environment where you'll have the opportunity to work with like-minded individuals who share your passion for pets. We offer a range of benefits, including:

• Competitive pay and benefits package
• Opportunities for career growth and development
• A fun and supportive work environment
• Discounts on pet products and services
• Recognition and reward programs

Compensation and Benefits

The pay range for this position in Washington D.C. is from $20.65 to $33.65 per hour, depending on your level of experience and qualifications. You'll also be eligible for a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Conclusion

If you're passionate about delivering exceptional customer experiences and leading a team of like-minded individuals, we want to hear from you. Apply now to join our team at blithequark and start your journey towards a rewarding and fulfilling career. We look forward to receiving your application and discussing this exciting opportunity further.

blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. We're committed to creating an inclusive and supportive work environment where everyone can thrive.