Experienced Customer Service Representative - Overnight Shift - Work from Home Opportunity - Delivering Exceptional Patient Care and Support

Introduction to blithequark

At blithequark, we are dedicated to making a positive impact on the lives of our patients by providing them with the best possible care and support. Our Specialty Pharmacy is at the forefront of delivering life-sustaining medications to those who need them most. We are now seeking a highly skilled and compassionate Customer Service Representative to join our team, working overnight shifts from the comfort of your own home in Illinois. As a key member of our Inbound Pharmacy Service team, you will play a vital role in ensuring that our patients receive the timely and exceptional support they deserve.

Job Overview

In this critical role, you will be responsible for handling inbound calls from patients, addressing their concerns, and providing them with the necessary support and guidance to navigate their treatment journey. Your exceptional customer service skills, combined with your ability to work in a fast-paced environment, will enable you to make a real difference in the lives of our patients. Typical calls will include prescription refills, order status, and insurance coverage, requiring you to be knowledgeable, empathetic, and proactive in resolving patient queries on the first call.

Key Responsibilities

• Respond to inbound calls from patients, providing exceptional customer service and support
• Address patient concerns, resolve issues, and provide guidance on treatment options
• Process prescription refills, order status, and insurance coverage queries in a timely and efficient manner
• Utilize strong computer skills to navigate our systems and provide accurate information to patients
• Collaborate with internal teams to ensure seamless delivery of patient care and support
• Participate in ongoing training and development to enhance knowledge and skills

Requirements and Qualifications

To be successful in this role, you will need to possess a minimum of 12 months of customer service experience, preferably in a fast-paced, metric-driven environment. You should also have strong computer skills, a passion for helping others, and excellent communication and interpersonal skills. Additionally, you must live within 75 miles of Mount Prospect, IL, and be available to work overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST.

Essential Qualifications

• 1+ year of customer service experience
• 6+ months of high call center experience, working with Windows, Microsoft, or another application
• Verifiable High School Diploma, GED, or equivalent experience
• Must live within 75 miles of Mount Prospect, IL

Preferred Qualifications

• Six months of experience handling and resolving complex customer needs over the phone
• Healthcare work experience and familiarity with benefits, insurance, and prescriptions

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer comprehensive training programs, designed to equip you with the knowledge and skills necessary to succeed in your role. Our advancement opportunities are unparalleled, allowing you to grow within our pharmacy or transition to other roles within the organization. We believe in recognizing and rewarding our employees for their hard work and dedication, providing a clear path for career progression and advancement.

Work Environment and Culture

Our pharmacy is built on a culture of empathy, compassion, and excellence. We strive to create a work environment that is inclusive, supportive, and empowering, where every employee feels valued and respected. Our Heart At Work Behaviors support this purpose, guiding our commitment to deliver enhanced human-centric health care. We promote and sustain a culture of diversity, inclusion, and belonging, recognizing the importance of a diverse and talented workforce in driving our success.

Compensation and Benefits

We offer a competitive pay range for this role, with a minimum salary of $17.02 and a maximum salary of $27.16. Our comprehensive benefits package includes a range of perks and benefits, designed to support your physical, emotional, and financial well-being. From health insurance to retirement plans, we are committed to providing our employees with the support they need to thrive.

COVID-19 Vaccination Requirement

blithequark requires certain colleagues to be fully vaccinated against COVID-19, where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated. You will be required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Conclusion

If you are a motivated and compassionate individual, passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team, dedicated to making a positive impact on the lives of our patients. Join us on our mission to deliver enhanced human-centric health care, and take the first step towards a rewarding and challenging career. Apply now and discover the blithequark difference!