Experienced Customer Service Representative for Educational Solutions – Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are driven by a great purpose: to empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best. Our team is built on a strong culture focused on career growth and development, flexible work arrangements, interesting and meaningful work, and supportive and connected colleagues. The majority of our employees enjoy the opportunity to work remotely from home within the US, or in a hybrid capacity in our offices.

About the Role

We are seeking an experienced Customer Service Representative to provide exceptional service to our customers at blithequark. This is a regular, part-time position that will begin in January 2025. As a Customer Service Representative, you will have the opportunity to make a positive impact on our customers' experiences and contribute to the success of our educational solutions.

Key Responsibilities

• Respond positively to customer calls, emails, and other direct contacts in a timely manner.
• Communicate clearly, both written and in speech, to both internal and external customers.
• Resolve all concerns in the best interest of both the customer and the company.
• Determine customer's needs and expectations to recommend specific products and solutions.
• Use multiple CRM's at once to assist the customer.
• Other duties as required.

Essential Qualifications

To be successful in this role, you will need:

• High School Diploma or equivalent and 1-2 years of customer service experience; or an acceptable combination of education and experience.
• Experience with CRM systems is desirable.
• Exceptional verbal and written communication skills.
• Ability to prioritize job responsibilities and manage time effectively.
• Demonstrated ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner.
• Detail-oriented with ability to multi-task and follow through on all tasks.
• Self-motivated with the ability to work successfully in a team-oriented environment.
• Proficient in Microsoft Office software, especially Outlook, Excel, and Word.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a customer-facing role in the education industry.
• Familiarity with educational software and technology.
• Experience working in a remote or hybrid environment.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: ability to communicate clearly and effectively with customers, both verbally and in writing.
• Problem-solving skills: ability to resolve customer complaints and issues in a professional and timely manner.
• Time management skills: ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Technical skills: proficiency in Microsoft Office software and ability to learn new CRM systems.
• Teamwork skills: ability to work collaboratively with colleagues to achieve common goals.

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a wide variety of professional development programs, including tuition reimbursement, to help you achieve your career goals. You will also have the opportunity to work with a talented team of professionals who are passionate about education and customer service.

Work Environment and Company Culture

Our company culture is built on a foundation of diversity, equity, inclusion, and belonging. We strive to create an inclusive environment where all employees can contribute to their fullest potential. We are committed to hiring, developing, and retaining talented people who represent the diversity of the districts we serve. As a remote employee, you will be part of a virtual team that values flexibility, work-life balance, and open communication.

Compensation and Benefits

The base pay for this position is anticipated to be between $14.41 and $14.50 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. We offer a comprehensive benefits package, including:

• 401k plan with a company match
• Flexible work schedules and work-from-home opportunities
• Employee referral bonuses
• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 16 paid holidays, including 2 floating holidays and a winter shutdown
• Paid Time Off
• Maternity and Fertility benefits
• Paid bonding leave when a new child joins your family
• Life and short and long-term disability insurance
• Pre-tax savings plans
• Paid volunteer hours and annual giving events

Conclusion

If you are a motivated and customer-focused individual who is passionate about education, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in providing exceptional service to our customers and contributing to the success of our educational solutions. Don't miss out on this chance to make a positive impact and advance your career in a dynamic and supportive environment. Apply today!