Experienced Remote Licensed Customer Service Representative – Personal Lines Insurance Expertise and Exceptional Client Service Delivery

Introduction to blithequark

At blithequark, we are dedicated to fostering an environment where our employees can build long and meaningful careers, driven by a purpose to provide protection for the unexpected and deliver it with care. As a leader in the insurance industry, we believe progress happens when people feel secure, and we are committed to helping our customers embrace today and confidently pursue tomorrow. With a strong foundation in personal lines products, plans, and programs, we are seeking an experienced and licensed customer service representative to join our team, providing timely, accurate, and responsive information and service to policyholders and agents.

Job Overview

As a Remote Customer Service Representative at blithequark, you will be responsible for independently solving problems relating to policies within your scope and escalating others as appropriate. You will identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth, and retention of business. With an active P&C Producers insurance license and at least 2 years of experience actively using the license, you will be well-equipped to provide exceptional customer service, build rapport with customers, and work to retain policyholders who inquire about canceling auto policies.

Key Responsibilities

• Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
• Builds rapport with each customer and listens to their requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and, when necessary, escalates to the appropriate team.
• Processes policyholder transactions accurately and within established time standards.
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
• Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage and identifies and communicates transactions and impact to policy premium.
• Evaluates and makes decisions regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilizes online reference materials relating to auto policies to provide confident, accurate, and efficient service.
• Develops and maintains product, procedural, and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and efficiently, including desktop, call center-specific phone systems, and has required internet connectivity.
• Performs additional duties as assigned.

Qualifications and Requirements

To be successful in this role, you will need to possess an active P&C Producers insurance license and have at least 2 years of experience actively using the license. An associate's degree and 1+ year of insurance experience are preferred, along with 3-5 years of related customer service experience. You should have excellent communication and interpersonal skills, with the ability to review, record, and organize written data from a variety of sources with no prescribed format.

Essential Skills and Competencies

• Strong knowledge of personal lines auto products and insurance principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in using technical systems, including desktop and call center-specific phone systems.
• Ability to adapt to changing situations and priorities.
• Strong analytical and decision-making skills.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Remote Customer Service Representative, you will have access to comprehensive training programs, including paid training, to help you succeed in your role. You will also have the opportunity to develop your skills and knowledge in personal lines insurance products and principles, with ongoing support and guidance from our experienced team members.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion, and we are proud to support a workplace where all employees feel a sense of community and belonging. Our company culture is built on a foundation of respect, integrity, and open communication, and we strive to create an environment where our employees can thrive and succeed. As a remote employee, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives and events.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a comprehensive benefits program, to support the well-being and success of our employees. Our benefits include medical, dental, and vision insurance, 401(k) matching, and paid time off, among others. We also offer a range of perks and incentives, including opportunities for professional development and growth, to recognize and reward our employees' hard work and contributions.

Conclusion

If you are a motivated and experienced customer service professional, with a passion for delivering exceptional service and building strong relationships with customers, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Customer Service Representative, you will be part of a dynamic team, dedicated to providing protection for the unexpected and delivering it with care. With a commitment to diversity, equity, and inclusion, and a strong focus on employee growth and development, we believe that blithequark is the ideal place to build a long and meaningful career. Apply now to join our team and take the first step towards a rewarding and challenging career in customer service.