**Experienced Customer Service Representative – Remote Payments and Digital Strategy Team**

Are you ready to embark on a new journey with a dynamic and innovative company like blithequark? As a Customer Service Representative on our Remote Payments and Digital Strategy team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. At blithequark, we believe in fostering a culture of inclusivity, diversity, and growth, where our employees can thrive and reach their full potential. **Why You'll Love This Role** As a Customer Service Representative, you will be an integral part of the Payments and Digital Strategy team at blithequark's Credit Union. Your primary responsibilities will include: * Completing daily tasks related to check processing, item processing, direct deposits, and wire transfers * Coordinating with vendors, the Federal Reserve Bank, and other institutions to resolve issues and ensure smooth operations * Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Working on member cases and sports assigned to you * Following and maintaining guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws * Processing mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions * Reviewing, examining, and approving remote deposit, mobile, ATM, and other imaged-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from members for timely and accurate processing of international and domestic wire transfer requests * Researching and verifying incoming and outgoing wire transfer information * Communicating with vendors to process wire transfers * Understanding and being familiar with outgoing and incoming wire transfer laws * Depositing check returns, reviewing member draft changes, processing member checks, verifying members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What You'll Need for Success** To excel in this role, you will need: * A high school degree or GED * Intermediate Excel and Word experience * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software * Ability to work prolonged hours in support of business needs * Ability to exercise excellent customer service skills * Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet deadlines under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet deadlines * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **What You'll Get** As a valued member of our team, you will enjoy a range of benefits, including: * Travel Perks: With blithequark, you and your loved ones can explore 365 destinations on over 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join Our Inclusive and Dynamic Team** At blithequark, we believe in fostering a culture of inclusivity, diversity, and growth, where our employees can thrive and reach their full potential. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees achieve their complete potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community. **Apply Now** Ready to embark on a new journey with blithequark? Apply now and join our dynamic team of professionals who are passionate about delivering exceptional customer experiences. Apply for this job