**Experienced Full Stack Customer Service Agent – Remote Work Opportunity at blithequark**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote work opportunity? Do you have excellent communication and problem-solving skills, with a passion for delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Full Stack Customer Service Agent role at blithequark. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, and IT services, helping customers take on their CX and DX challenges differently. With a strong commitment to innovation and customer satisfaction, blithequark has established itself as a trusted partner for mid-market, Federal, and enterprise clients across North America. Our diverse team of over 10,000 talented individuals is dedicated to delivering exceptional experiences and driving optimal performance for our clients. **Job Summary** As an Experienced Full Stack Customer Service Agent at blithequark, you will be responsible for providing exceptional customer service and support to our clients across the country. This role requires you to interact with hundreds of customers each week, resolving support issues, selling new products and services, and ensuring best-in-class customer experiences. You will be part of a dynamic and fast-paced team, working in a professional office environment with a focus on customer satisfaction and loyalty. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues in a timely and professional manner * Utilize systems and technology to complete account management tasks, including sales and customer service interactions * Recognize sales opportunities and apply sales skills to upgrade customer experiences * Explain and position products and processes with customers, ensuring clear understanding and satisfaction * Appropriately escalate customer dissatisfaction with managerial team, ensuring prompt resolution and follow-up * Ensure first call resolution through problem-solving and effective call handling, minimizing repeat calls and customer frustration **Candidate Qualifications** We are looking for highly motivated and customer-focused individuals who possess excellent communication and problem-solving skills. Ideal candidates will have: * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words per minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Customer service-oriented, with empathy, responsiveness, patience, and conscientiousness * Ability to multi-task, stay focused, and self-manage in a fast-paced environment * Strong team orientation and customer focus * Ability to thrive in a dynamic and fast-paced environment, with a focus on customer satisfaction and loyalty **Essential Skills and Competencies** * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong customer service skills, with a focus on empathy, responsiveness, and satisfaction * Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects * Ability to learn and adapt quickly, with a focus on continuous improvement and customer satisfaction **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an Experienced Full Stack Customer Service Agent, you will have access to: * Comprehensive training programs, including onboarding, product knowledge, and sales skills training * Ongoing coaching and feedback, with a focus on continuous improvement and customer satisfaction * Opportunities for career advancement and professional growth, with a focus on customer service and sales leadership * Access to industry-leading tools and technologies, with a focus on innovation and customer satisfaction **Work Environment and Company Culture** We are proud of our dynamic and fast-paced work environment, with a focus on customer satisfaction and loyalty. As an Experienced Full Stack Customer Service Agent at blithequark, you will be part of a team that is passionate about delivering exceptional customer experiences and driving optimal performance for our clients. Our company culture is built on a foundation of: * Customer-centricity, with a focus on empathy, responsiveness, and satisfaction * Collaboration and teamwork, with a focus on communication and mutual respect * Innovation and continuous improvement, with a focus on staying ahead of the curve and delivering exceptional customer experiences * Diversity and inclusion, with a focus on creating a welcoming and inclusive work environment for all employees **Compensation, Perks, and Benefits** We offer a competitive compensation package, with a focus on recognizing and rewarding our employees' hard work and dedication. As an Experienced Full Stack Customer Service Agent at blithequark, you will enjoy: * Standard starting compensation commensurate with experience * Regular reviews and raises, based on tenure and performance * Paid time off, including holidays and paid training opportunities * Regular daily, weekly, and monthly incentives, including monetary rewards and prizes * Comprehensive benefits package, including medical, dental, and vision coverage options * Access to industry-leading tools and technologies, with a focus on innovation and customer satisfaction **Physical Requirements** This role operates in a professional office environment, with a focus on customer satisfaction and loyalty. As an Experienced Full Stack Customer Service Agent at blithequark, you will be required to: * Sit/stand for long periods while using a computer and telephone headset * Operate a computer and other office equipment, including a phone, copier, and printer * Move about the office to accomplish tasks, with occasional lifting of up to 40 pounds **Conditions of Employment** To be eligible for this role, you must: * Be authorized to work in the country where the job is based * Be willing to submit to a Level II background and/or security investigation with a fingerprint * Be willing to submit to drug screening **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), blithequark provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion. We believe that our differences are our strength, and we strive to create a welcoming and inclusive work environment for all employees. If you are a highly motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for the Experienced Full Stack Customer Service Agent role at blithequark. Apply for this job