**Job Title:** Entry-Level Remote Customer Service Representative – Blithequark (Manitoba)

**Join the Blithequark Team and Launch Your Career in Customer Service!** Are you a motivated and customer-focused individual looking to start your career in a dynamic and growing company? Do you have excellent communication skills and a passion for delivering exceptional customer experiences? Look no further! Blithequark is seeking an Entry-Level Remote Customer Service Representative to join our team in Manitoba. **About Blithequark** Blithequark is a leading provider of business process outsourcing, staff augmentation, and IT services. We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. With a diverse lineup of tech-enabled business services operating companies, Blithequark is committed to driving modernization through digitalization and ensuring clients do more for less. **Job Overview** As an Entry-Level Remote Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and chats. You will work in a fast-paced, dynamic environment, using your communication skills and problem-solving abilities to resolve customer issues and provide solutions. This is an excellent opportunity to launch your career in customer service and develop your skills in a supportive and collaborative team environment. **Responsibilities** * Provide exceptional customer service through inbound calls, emails, and chats * Resolve customer issues and provide solutions in a timely and professional manner * Utilize systems and technology to complete account management tasks * Recognize sales opportunities and apply sales skills to upgrade * Explain and position products and processes with customers * Escalate customer dissatisfaction with managerial team * Ensure first call resolution through problem-solving and effective call handling * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to improve skills and knowledge **Qualifications** * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * Ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * Ability to evaluate, troubleshoot, and follow-up on customer issues * Aptitude for conflict resolution, problem-solving, and negotiation * Customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * Ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and ability to build relationships with team and customers **Benefits and Perks** * Competitive hourly rate and bonus structure * Paid training and onboarding program * Opportunities for advancement and career growth * Flexible scheduling and remote work options * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Regular daily, weekly, and monthly incentives, including monetary rewards and prizes * Casual dress code and fun, engaging work environment **Work Environment** * Work from home in a quiet and distraction-free environment * Use a computer and telephone headset to complete tasks * Regularly required to operate a computer and other office equipment * May occasionally be required to move about the office to accomplish tasks * Must be able to sit/stand for long periods and lift up to 40 pounds **How to Apply** If you are a motivated and customer-focused individual looking to start your career in customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including screening questions and a brief pre-employment test, through our careers page. We look forward to hearing from you! **Disclaimer** The purpose of this job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Regarding COVID-19** As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. **Regarding Masks** To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks be worn when on-location. For more information on Blithequark's response to COVID-19, please visit [www.blithequark.com/covid-19](http://www.blithequark.com/covid-19). Apply Job! Apply for this job