**Job Title:** Customer Service Representative, Work from Home Opportunity - San Antonio TX

**Job Description:**

Join the Heart of Healthcare at blithequark

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to bring your heart to work at blithequark, a Fortune 4 company dedicated to revolutionizing the healthcare industry. At blithequark, we believe that every moment of your health matters, and we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Position Summary** We're seeking hundreds of Customer Care Representatives to join our Caremark Member Operations division of blithequark's Pharmacy Benefit Manager business. As a Customer Service Representative, you'll play a vital role in assisting members with their pharmacy benefit plans, providing exceptional service, and helping to simplify their healthcare experience. If you're interested in a flexible work schedule, live within 75 miles of San Antonio, TX, and are committed to delivering heart-driven service, we encourage you to apply. **Key Responsibilities:** * Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions * Take inbound calls and provide solutions to help members better understand their coverage and options * Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients * Receive training to upskill and assist with client and member inquiries as business needs arise * Offer solutions to help simplify members' healthcare experiences * Learn more about healthcare while expanding your own experiences and opening doors to additional opportunities within blithequark **Work from Home Opportunity** We offer flexible work-from-home options for those who meet our criteria, including: * Maintaining your own internet with approved speed requirements * Secure workspace free from distractions * Successful completion of our comprehensive training program * Adherence to HIPAA and governmental compliance **Training and Development** Our comprehensive training program is designed to ensure your success on the team, including: * Onsite training of a minimum of 6 weeks * Hands-on learning while interacting with trainers, self-paced modules, and leadership engagement from day 1 * Training location can vary by individual experience with onsite and WFH positions **Schedule Options** We offer flexible schedule options to create a work-life balance, including: * Full-time schedules ranging from 30-40 hours per week * Days off and hours may vary based on business needs * Periodic adjustments to scheduled working hours to meet the variability of call volume **Benefits and Perks** At blithequark, we offer a comprehensive benefits package, including: * Medical, dental, and vision insurance * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, and free development courses * CVS store discount and discount programs with participating partners * Paid Time Off (PTO) or vacation pay, paid holidays, and sick time **Required Qualifications:** * 1 year experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience) * Computer proficiency in Windows-based applications **Preferred Qualifications:** * Associates degree or equivalent experience * Ability to problem solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience **Pay Range:** The typical pay range for this role is: $17.00 - $28.45 **How to Apply:** Our application process is simple and straightforward: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position **Join the blithequark Team Today!** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to bring your heart to work at blithequark. Apply now and take the first step towards a rewarding career in healthcare! Apply for this job