**Manager, Customer Insights Retail Media Network – Mooresville, NC (SSC)**
Are you a data-driven leader with a passion for retail media and customer insights? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than this exciting opportunity to join blithequark's Retail Media Network team as a Manager of Customer Insights. In this role, you will be responsible for driving business growth through data-driven insights, developing strategic learning plans, and leading Quarterly Business Review Processes with top clients.
**Your Impact**
As a Manager of Customer Insights on the blithequark Retail Media Network, you will have the opportunity to make a real impact on the business. You will work closely with sales and account management teams to develop media strategies that drive business growth, identify opportunities for optimization and growth, and elevate client understanding of the blithequark customer. Your expertise in media performance reporting, data visualization, and insights will be invaluable in helping clients make informed decisions and drive business results.
**What You Will Do**
As a Manager of Customer Insights, your responsibilities will include:
* Creating annual strategic learning plans for business(es) supported
* Leading Quarterly Business Review Processes with top clients
* Serving as the subject matter expert for media performance reporting for both internal partners within blithequark Retail Media Network and across the blithequark enterprise, and external clients and agencies
* Synthesizing disparate data from multiple sources into strategic recommendations for future media investments to grow business at blithequark
* Regularly delivering these recommendations to both internal leadership (VP+) as well as external vendor-partners of all levels
* Overseeing the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
* Telling data stories that support other key deliverables such as sales pitches and case studies
* Overseeing omnichannel advertising efforts and aggregating all sources of insights to support other client-facing teams (e.g. sales and account management)
* Partnering with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback
* Integrating knowledge across the Customer Insights & Analytics team to bring relevant insights to blithequark Retail Media Network Insights team and the whole of the blithequark retail media business, especially in key forums with leadership, to highlight the state of the blithequark customer
**Essential Qualifications**
To be successful in this role, you will need:
* A Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative
* 5 years of experience in insights and analytics
* 3-5 years of experience in retail media or general media analytics
* Experience in analytical, decision-making, and project management
* Experience storytelling with data and presenting data stories in a compelling and easy-to-understand way
* Experience with A/B testing
* Experience with Microsoft Office tools (e.g. Word, PowerPoint, Excel)
* Experience with tools such as Tableau, Power BI, SQL, or similar tools
**Preferred Qualifications**
While not required, the following qualifications would be highly desirable:
* A Master's Degree in a related field (e.g. Masters in Market Research, Behavioral Psychology, MBA)
* Experience leading teams and proven business impact
* Experience managing global teams
* Experience working in a retail environment
* Experience working with analytic/research software (e.g. SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, etc.)
**About blithequark**
blithequark is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, blithequark operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., blithequark supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit blithequark.com.
**Compensation and Benefits**
The salary range for this role is $95,500.00 - $159,200.00 annually. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. blithequark offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Work Environment and Culture**
blithequark is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We believe in fostering a culture of innovation, collaboration, and continuous learning, and we are dedicated to supporting the growth and development of our employees.
**How to Apply**
If you are a motivated and results-driven leader with a passion for retail media and customer insights, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Join Our Team
At blithequark, we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. We believe in fostering a culture of innovation, collaboration, and continuous learning, and we are dedicated to supporting the growth and development of our employees.Why Work at blithequark?
* Competitive salary and benefits package * Opportunities for career growth and development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Flexible work arrangements and work-life balanceWhat We Offer
* Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching and retirement savings plan * Paid time off and holidays * Flexible work arrangements and work-life balance * Access to cutting-edge technology and tools * Opportunities for career growth and developmentHow to Apply
If you are a motivated and results-driven leader with a passion for retail media and customer insights, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!Apply now and join our team of talented professionals who are dedicated to driving business growth and innovation in the retail media industry.