Experienced Customer Care Representative – Delivering Exceptional Service and Support in a Dynamic and Fast-Paced Environment at blithequark

Introduction to blithequark

blithequark, with its diverse portfolio of brands, has been a household name for over a century, enjoyed and recognized by people worldwide. As a family-owned, regional bottler serving several states, blithequark has established itself as a leader in the beverage industry. Founded on the principles of honesty, integrity, trust, and respect, blithequark encourages its team members to grow, develop, and serve, fostering an environment of effectiveness and productivity. If you're looking to refresh your career and be part of a team that refreshes the world, blithequark is the place to be.

Job Overview

As a Customer Care Representative at blithequark, you will be the face of the company, providing top-notch customer service to both external and internal customers. Your role will be pivotal in ensuring that customers receive timely and accurate communications, and that their needs are met with professionalism and courtesy. This position is part of the Business Support Services Team and requires excellent knowledge of blithequark's products and programs, as well as the ability to work effectively with team members across the department.

Key Responsibilities

• Pleasantly answer multi-line phones and refer calls to ensure accurate and timely communications, utilizing paging, voice mail, or email as appropriate.
• Log, process, and dispatch sales and service calls efficiently.
• Greet customers and visitors, determine their needs, and direct them to the appropriate person or area.
• Process daily checks, equipment service tickets, and walk-in sales with precision.
• Manage mail and fax communications, preparing outgoing mail and ensuring timely distribution.
• Balancing the cash box for front office invoices and processing purchase orders and dunnages for operations.
• Dispatch orders for warehouses company-wide and order office supplies, business cards, and uniforms as needed.
• Prepare donations according to procedure and perform administrative tasks for other departments.
• Communicate effectively with coworkers, management, and others in a professional manner.
• Adhere to all regulations, policies, work procedures, and safety rules, promoting a safe and secure work environment.

Essential Qualifications

To excel as a Customer Care Representative at blithequark, you will need:

• A High School Diploma or GED.
• At least one year of experience in a customer service position or a combination of education and experience that provides the required skills and knowledge.
• The ability to answer multi-line telephones and use a personal computer for paging, order entry, word processing, and spreadsheets.
• Excellent communication and multitasking skills, with the ability to adapt to change and bring energy to daily and long-term tasks.
• Demonstrated reliability, with regular attendance and availability to staff and management.
• A strong commitment to safety and security procedures, with the ability to promote and personally observe these practices.
• Detail-oriented with the ability to multitask and maintain confidentiality.
• A truthful and credible approach, exhibiting respectful behavior in all actions representing blithequark.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Prior experience in a similar role within the beverage or customer service industry.
• Advanced computer skills, including proficiency in Microsoft Office Suite.
• Experience with customer relationship management (CRM) software or similar systems.
• Bilingual or multilingual skills, allowing for communication with a diverse customer base.

Career Growth and Learning Benefits

At blithequark, we believe in the growth and development of our team members. As a Customer Care Representative, you will have access to:

• New Hire Orientation to ensure a smooth transition into your role.
• blithequark's Inter-Active Safety Training to promote a safe working environment.
• Annual Diversity and Harassment Training to foster an inclusive workplace.
• Ongoing training and development opportunities to enhance your skills and knowledge.
• Career advancement opportunities within the company, allowing you to grow professionally.

Work Environment and Company Culture

blithequark offers a dynamic and fast-paced work environment that is moderately noisy due to warehouse equipment. Working hours vary between 6 am to 7 pm, Monday through Friday, with a one-hour lunch break and 40 hours per week. Additional hours may be required occasionally. Our company culture is built on honesty, integrity, trust, and respect, and we strive to create an environment where all team members feel valued and supported.

Compensation, Perks, and Benefits

As a Customer Care Representative at blithequark, you can expect:

• Competitive hourly pay of $17.00 per hour.
• A robust benefits package, including 100% paid employee health, dental, and vision options.
• 100% Employer Paid Life Insurance for employees.
• 401K with Employer Match to support your retirement goals.
• Product discounts and much more.

Conclusion

If you're passionate about delivering exceptional customer service and are looking for a role that offers growth, learning, and a dynamic work environment, we encourage you to apply for the Customer Care Representative position at blithequark. As a valued member of our team, you will play a critical role in refreshing the world and making a difference in the lives of our customers. Don't miss this opportunity to join a leading company in the beverage industry and take your career to the next level. Apply today and become part of the blithequark family!