Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth through Innovative Solutions and Strategic Customer Engagement

Introduction to blithequark

At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. As a leading provider of training, technology, and communications services, we transform the way people connect across the globe. Our diverse network of people is driven by a shared ambition to shape a better future, and we have the ability to learn and grow at the speed of technology.

About the Role

As a Customer Experience Champion II within our Customer Experience (CX) team, you will be responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality in your day-to-day activities. You will be the face of blithequark, providing an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights. Your goal will be to turn every contact into a sell or save opportunity, ensuring customers want to stay loyal to blithequark.

Key Responsibilities

• Handle and resolve customer concerns, while educating customers with varying complexity levels of device-related inquiries.
• Embody the Service Plus mindset by resolving customer concerns and future concerns.
• Provide an exceptional experience through discovery and targeted recommendations while leveraging customer-specific insights.
• Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations for customers in your queue.
• Serve as a brand ambassador and advocate for customers newly joined to blithequark, highlighting all that blithequark has to offer through our products and services.
• Practice an acceptable level of Business Acumen that encompasses the best interest of blithequark, customers, and fellow employees.
• Identify plans and services that would suit customer needs to prevent future contacts after issues have been resolved.

Work Environment

You will work from home in this remote role, with occasional in-person training and meetings. Your home must be located in Florida, within a reasonable commute to the blithequark hub location. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs.

Home Office Requirements

• A private work space
• Minimum internet speed of 25mbps (a monetary stipend may be provided to you)
• A dedicated quiet and private workspace
• Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive management of your home network and connections

Qualifications

To be eligible for this position, you will need to have:

• Bachelor's degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue goals
• Ability to promote and provide solutions about blithequark products, including phone, home internet, and other services on each call
• Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business

Preferred Qualifications

• A degree
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel)
• Experience troubleshooting hardware, software, applications, network, and device issues
• Experience promoting and upselling products or services

Career Growth and Learning Benefits

At blithequark, we are committed to helping you grow and develop in your career. You will have access to training and development programs, as well as opportunities to work on exciting projects and collaborate with talented professionals. We believe in promoting from within and providing opportunities for advancement to our employees.

Company Culture

At blithequark, we celebrate our employees' differences and are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our company culture is built on the principles of innovation, creativity, and impact, and we are passionate about making a positive difference in the world.

Compensation and Benefits

We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes health insurance, retirement savings, and paid time off, among other things. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and access to the latest technology and tools.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to helping you succeed and grow in your career, and we look forward to welcoming you to our team.

Apply now to join our team of innovators, creatives, and impact-driven individuals who are shaping the future of customer experience. We can't wait to see the difference you will make at blithequark!