Experienced Customer Service Representative – Remote Opportunity for Delivering Exceptional Client Experiences and Driving Business Growth at blithequark

Welcome to blithequark

At blithequark, we're a pioneering marketing software company dedicated to empowering small business owners, particularly financial advisors and insurance agents, to build robust online presence and foster meaningful relationships with their clients. With over 40,000 small businesses leveraging our innovative tools to create stunning websites and disseminate high-quality content, we're committed to helping them thrive in a competitive landscape. Our mission is to provide cutting-edge solutions that simplify marketing efforts, allowing our clients to focus on what matters most – delivering exceptional services to their customers.

About Our Culture

blithequark has come a long way since its inception over a decade ago, evolving into a vibrant community of 300+ employees spread across the globe. We pride ourselves on fostering a fast-paced, results-driven culture that prioritizes collaboration, open communication, and a healthy work-life balance. Our team is built on the principles of mutual respect, trust, and a dash of humor, creating an environment where everyone feels valued and supported. We're passionate about investing in the growth and success of our team members, both personally and professionally, and we're excited to welcome like-minded individuals to our family.

Our Commitment to Diversity, Equity, and Inclusion

At blithequark, we believe that diversity is the backbone of innovation and progress. We strive to create an inclusive environment where everyone can contribute their unique perspectives and talents, regardless of their background, culture, or identity. Our commitment to diversity, equity, and inclusion is unwavering, and we're dedicated to fostering a culture that celebrates individuality and promotes equal opportunities for all. By embracing our differences, we aim to drive creativity, empathy, and understanding, ultimately enriching the lives of our clients and the communities we serve.

Employee Benefits

blithequark is dedicated to providing a comprehensive and competitive benefits package that supports the well-being and success of our team members. Our benefits include:

• Generous paid holiday schedule
• Comprehensive paid time off policies, including vacation, sick, parental, and bereavement leave
• Robust insurance plan with $0 co-pay Telehealth, dental, vision, and health savings account (HSA) with employer contributions
• Flexible spending accounts (FSA) and company-paid life insurance and accidental death & dismemberment (AD&D) coverage
• Company-paid short- and long-term disability coverage and employee assistance program (EAP)
• Matching 401(k) with immediate full vesting and employee events committee that plans fun in-person and virtual events
• On-demand pay, internet and gym reimbursement, and work computer equipment to help you succeed

About the Role

We're seeking an exceptional Customer Service Representative to join our team at blithequark. As the primary point of contact for our clients, you'll play a vital role in shaping their experience and perception of our brand. This position requires a unique blend of problem-solving skills, critical thinking, and empathy, as you'll be working with clients to resolve complex issues and provide tailored solutions. If you're a natural puzzle solver who thrives in dynamic environments and is passionate about delivering exceptional customer service, we'd love to hear from you.

Primary Responsibilities & Expectations

As a Customer Service Representative at blithequark, your key responsibilities will include:

• Assisting clients with questions and concerns about our products and services
• Providing accurate and timely customer service via phone and email
• Handling complex escalated inquiries and resolving issues in a professional and courteous manner
• Utilizing our customer service tools, including Hubspot, Aircall, and FMG Suite's Advisor Admin, to resolve client issues and maintain detailed records of interactions
• Collaborating with internal departments to ensure seamless client experiences and providing feedback to management on client satisfaction and product improvements
• Participating in ongoing training and development to stay up-to-date with our products, services, and industry trends
• Maintaining a private and secure workspace, adhering to our data security and confidentiality policies

Skills and Qualifications

To succeed as a Customer Service Representative at blithequark, you'll need:

• Excellent communication skills, both verbal and written, with the ability to articulate complex ideas in a clear and concise manner
• Proven problem-solving skills, with a proactive approach to resolving client issues and a willingness to think critically and creatively
• Ability to learn quickly and adapt to changing environments, with a strong desire to stay up-to-date with industry developments and best practices
• Strong critical thinking skills, with the ability to analyze complex issues and develop effective solutions
• Empathy and understanding, with a genuine passion for delivering exceptional customer service and a commitment to building strong relationships with clients
• Proficiency in speaking, understanding, reading, and writing English, with excellent typing skills (50+ words per minute)
• Prior experience in customer service or a related field is preferred, but not required, as we provide comprehensive training and support to help you succeed in your role

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to investing in the growth and development of our team members. As a Customer Service Representative, you'll have access to ongoing training and development opportunities, including:

• Comprehensive product training to help you stay up-to-date with our latest solutions and services
• Soft skills training to enhance your communication, problem-solving, and critical thinking skills
• Leadership development programs to help you advance in your career and take on new challenges
• Regular feedback and coaching to help you refine your skills and achieve your goals
• Opportunities to collaborate with cross-functional teams and contribute to company-wide initiatives

Work Environment and Company Culture

At blithequark, we're proud of our vibrant and inclusive company culture, which is built on the principles of mutual respect, trust, and open communication. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating an environment that supports your growth and success. As a remote team member, you'll have the flexibility to work from anywhere, with the support of our virtual tools and platforms to help you stay connected and engaged with your colleagues.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $33,000 to $39,000, depending on experience and performance, with opportunities for growth and advancement. Our benefits package includes generous paid time off, comprehensive insurance coverage, and a range of perks and incentives to support your well-being and success.

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you'll play a vital role in shaping the experiences of our clients and contributing to the growth and success of our company. We look forward to welcoming you to our team and supporting your career growth and development.