Experienced Clinical Customer Service Representative – Remote Opportunity for Empathetic and Tech-Savvy Individuals to Deliver Exceptional Support in a High-Volume Call Center Environment

Introduction to blithequark

At blithequark, we are passionate about empowering individuals to live healthier and longer lives. As a leading provider of specialty network programs, we understand the importance of delivering exceptional customer service to our members nationwide. Our high-volume call center is the backbone of our operation, and we are seeking talented and compassionate customer service professionals to join our team. As a Clinical Customer Service Representative, you will play a vital role in supporting our mission by providing top-notch service to our members, responding to their inquiries, and offering guidance on all aspects of their association with blithequark.

Job Overview

We are looking for full-time and part-time regular employees, as well as seasonal workers and temporary employees, to fill this remote position. As a remote worker, you will be trained remotely and will be required to work from home in a designated work area with company-provided technology equipment. You must have a stable connection to your Internet Service Provider, with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Responsibilities

• Answer incoming calls in a professional, accurate, timely, and courteous manner, ensuring that all members receive exceptional service.
• Ascertain the nature of the call and record information in the Communication Log, maintaining accurate and detailed records of all interactions.
• Look up member information using proprietary blithequark systems and provide information to the caller, demonstrating a thorough understanding of our programs and services.
• Forward logs requiring further research to the appropriate department, ensuring that all issues are resolved efficiently and effectively.
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.), demonstrating a ability to prioritize and manage multiple tasks.
• Utilize appropriate resources, including those online, to provide timely responses to members' inquiries, showcasing your ability to think critically and solve problems.
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner, demonstrating a strong sense of organization and prioritization.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position, consistently striving for excellence in all aspects of your work.
• Document all calls appropriately, maintaining accurate and detailed records of all interactions.
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel, demonstrating a commitment to collaboration and continuous improvement.
• Respond to requests for internal and external customers and/or clients, as required, providing exceptional service and support to all stakeholders.

Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent, demonstrating a foundation in education and a commitment to learning.
• A minimum of one year of experience performing customer service duties, with inbound call center experience preferred, showcasing your ability to work in a fast-paced environment and provide exceptional service to customers.
• Basic computer skills, including proficiency in Microsoft Office and other software applications, demonstrating your ability to learn and adapt to new technologies.
• Strong verbal communication skills, with the ability to communicate effectively with members, colleagues, and other stakeholders, both orally and in writing.

Core Competencies

To excel in this role, you will need to demonstrate:

• A demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships, showcasing your ability to work collaboratively with others.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers, consistently striving for excellence in all aspects of your work.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment, demonstrating your ability to think critically and solve problems.
• Ability to effectively organize, prioritize, multi-task, and manage time, showcasing your ability to work efficiently and effectively in a fast-paced environment.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions, demonstrating your ability to adapt to new situations and prioritize tasks.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions, showcasing your ability to think critically and solve problems.
• Ability to exercise strict confidentiality in all matters, demonstrating your commitment to maintaining the trust and confidence of our members and stakeholders.

Work Environment and Culture

At blithequark, we are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a remote worker, you will be part of a dynamic team that is dedicated to delivering exceptional service to our members. You will have access to ongoing training and development opportunities, as well as a comprehensive benefits package that includes:

• Competitive hourly rate of $15/hour, with potential for $16/hour within the first year, plus merit-based increases.
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months.
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and other perks.
• Ongoing training and development opportunities, including professional development courses and career advancement opportunities.
• A dynamic and supportive work environment that fosters collaboration, innovation, and growth.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Clinical Customer Service Representative, you will have access to ongoing training and development opportunities, as well as career advancement opportunities within the company. You will be part of a dynamic team that is dedicated to delivering exceptional service to our members, and you will have the opportunity to make a real difference in the lives of others.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Clinical Customer Service Representative at blithequark, you will be part of a dynamic team that is dedicated to empowering individuals to live healthier and longer lives. You will have access to ongoing training and development opportunities, as well as a comprehensive benefits package and career advancement opportunities. Don't miss out on this opportunity to join a team that is making a real difference in the lives of others – apply today!