Experienced Customer Service Representative - Nights and Weekends (Full Time) for Live Event Ticketing Exchange at blithequark

Introduction to blithequark and the Live Event Industry

Imagine being part of a dynamic team that powers the excitement of live events, connecting fans with their favorite artists, sports, and shows. At blithequark, we are passionate about delivering exceptional customer experiences through our innovative ticketing exchange platform. As a leader in the live event industry, we are committed to fostering a culture of excellence, inclusivity, and fun. Our mission is to make every event unforgettable, and we are looking for talented individuals to join our journey.

The Opportunity

As a Customer Service Associate at blithequark, you will play a vital role in managing transactions and relationships with our valued sellers and customers. Your primary focus will be on providing elite service to both parties, ensuring seamless interactions and resolving any issues that may arise. You will be the voice of blithequark, working to build trust, resolve problems, and create memorable experiences for our customers.

Key Responsibilities

• Respond to a broad range of event and order-related questions via phone and email, providing timely and accurate solutions to customers and sellers.
• Proactively identify potential order issues, think critically, and develop creative solutions to problems.
• Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers, navigating order queues, and determining what requires attention to provide real-time assistance.
• Manage in-bound seller calls, monitor open and pending orders, and ensure timely confirmation by ticket sellers.

Role Expectations and Progression

As a Customer Service Associate at blithequark, your role expectations will evolve over time. Here's a snapshot of what you can expect in the first 30, 60, and 90 days:

First 30 Days

• Complete new hire orientation, gaining knowledge and resources about blithequark's operations and the live event industry.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking skills to proactively identify potential order issues and find solutions to problems.

First 60 Days

• Investigate instances where customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queues and determine what requires attention to provide real-time assistance.

First 90 Days

• Play an active role in continued learning to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring to the Role

To succeed as a Customer Service Associate at blithequark, you'll need:

• Outstanding communication, attention to detail, and organizational skills.
• A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Essential and Preferred Qualifications

In addition to the skills and competencies mentioned earlier, we're looking for individuals with:

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and analytical skills.
• Basic computer skills and familiarity with software applications.
• High school diploma or equivalent required; college degree preferred.

Skills and Competencies

To excel in this role, you'll need to demonstrate:

• Strong customer service skills, with a focus on empathy, active listening, and problem-solving.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and sellers.
• Ability to work in a team environment, with a focus on collaboration and mutual support.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Adaptability and flexibility, with the ability to thrive in a fast-paced and dynamic environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Service Associate, you'll have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement, with a focus on promoting from within.
• A collaborative and supportive work environment, with a focus on teamwork and mutual respect.
• Recognition and reward programs, designed to recognize and reward outstanding performance.

Work Environment and Company Culture

Our office is located in Coppell, TX, and we offer a hybrid work model that combines the benefits of in-office collaboration with the flexibility of remote work. You'll enjoy:

• A dynamic and supportive work environment, with a focus on teamwork and collaboration.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A competitive salary and bonus structure, with opportunities for overtime and annual equity grants.
• A fun and inclusive company culture, with regular social events and activities.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A base salary of $40,000, with opportunities for overtime and annual equity grants.
• Bi-annual bonuses, tied to individual and team performance.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A 401(k) retirement savings plan, with company match.
• Paid time off, including vacation, sick leave, and holidays.

Conclusion

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for our Customer Service Associate position. At blithequark, we're committed to helping our employees grow and develop in their careers, and we offer a comprehensive benefits package and a fun and inclusive company culture. Don't miss this opportunity to join our team and make a difference in the lives of our customers and sellers. Apply now and take the first step towards an exciting and rewarding career at blithequark!