Experienced Virtual Customer Service Lead for Dynamic Team – 20-25 Hours per Week

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative solutions and a commitment to excellence. As a leader in our industry, we recognize the importance of having a talented and dedicated team that shares our vision for success. We are currently seeking an experienced Virtual Customer Service Lead to join our dynamic team on a part-time basis, working 20-25 hours per week. This is an exciting opportunity for a highly organized, tech-savvy individual with a passion for customer service to make a meaningful impact at blithequark.

Job Overview

In this critical role, you will be responsible for managing a range of platforms and tools to ensure seamless customer interactions and effective data organization. As a Virtual Customer Service Lead at blithequark, you will have the opportunity to work with a variety of technologies, including Google Drive, Helpscout, Kajabi, Zapier, and custom-built backend sites. Your exceptional communication skills, attention to detail, and ability to learn new technologies quickly will enable you to provide top-notch support to our customers and drive success for our team.

Key Responsibilities

• Manage Google Drive and Docs to maintain accurate and up-to-date records
• Utilize Helpscout to respond to customer inquiries and resolve issues in a timely and professional manner
• Organize and manage data within Kajabi (or similar CRM platform), ensuring seamless integration with other tools and systems
• Configure and manage Zapier to automate workflows and enhance productivity
• Learn and manage a custom-built backend site for our App, with training provided by the client
• Oversee Apple Connect and Google Play Console, focusing on App store management and optimization
• Coordinate Test Flight (App testing) to ensure high-quality customer experiences

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of technical, organizational, and interpersonal skills. The ideal candidate will have:

• Experience in project management and/or customer service leadership, with a proven track record of success
• Exceptional attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong technical skills, including proficiency in Google Drive, Helpscout, Kajabi, Zapier, and other relevant tools
• Excellent communication and interpersonal skills, with the ability to interact with customers and team members in a professional and courteous manner
• Self-motivation and discipline, with the ability to work independently in a remote environment
• Availability to work 20-25 hours per week, with flexibility to adjust schedule as needed
• Residence in the Eastern, Central, Mountain, or Pacific Time Zone

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience working as a virtual assistant or in a remote customer service role
• Familiarity with custom-built backend sites and App store management
• Experience with project management tools and software
• Certifications or training in customer service, project management, or related fields

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As a Virtual Customer Service Lead, you will have access to training and resources to enhance your skills and knowledge, as well as opportunities for professional development and advancement. Our dynamic and supportive team environment encourages collaboration, innovation, and creativity, providing a stimulating and rewarding work experience.

Work Environment and Company Culture

blithequark is dedicated to fostering a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in empowering our team members to take ownership of their work, providing the autonomy and flexibility to make decisions and drive results. Our company culture is built on a foundation of respect, trust, and open communication, ensuring that every team member feels valued, supported, and engaged.

Compensation and Benefits

As an independent contractor, you will be responsible for your own benefits and expenses. However, blithequark offers competitive compensation and a range of perks and benefits to support your well-being and success. These may include:

• Flexible scheduling and remote work arrangements
• Opportunities for professional development and growth
• Access to cutting-edge technologies and tools
• Collaborative and dynamic team environment
• Recognition and rewards for outstanding performance

Conclusion

If you are a motivated and organized individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity at blithequark. As a Virtual Customer Service Lead, you will play a critical role in driving success for our team and delivering exceptional customer experiences. With a commitment to growth, development, and well-being, blithequark is the ideal place to build a rewarding and challenging career. Apply now to join our dynamic team and take the first step towards an exciting and fulfilling future!

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