**Experienced Customer Service Professional – Delivering Exceptional Experiences for blithequark's Valued Customers**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team of dedicated Customer Service Professionals! At blithequark, we're committed to providing our customers with clean, affordable, and reliable electricity, and we're seeking talented individuals to help us achieve this mission. As a Customer Service Professional, you'll play a vital role in ensuring our customers receive the highest level of service and support, every time they interact with us. **About blithequark** blithequark is a leading energy company serving approximately 780,000 customers across West Central Florida. With over 100 years of experience, we've built a reputation for delivering exceptional service, innovative solutions, and a commitment to sustainability. Our team is passionate about creating a brighter future for our customers, communities, and the environment. **Why Join blithequark?** * Competitive pay and benefits package, including a comprehensive health plan, vision and dental coverage, and a 401(k) savings plan with company matching * Opportunities for growth and development within the company, with a focus on empowering our team members to "follow their energy" and pursue their passions * A dynamic, fast-paced work environment that's always evolving and challenging our team to innovate and improve * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace where everyone feels valued, respected, and empowered to succeed * A chance to make a real difference in the lives of our customers and communities, every day **Key Responsibilities** As a Customer Service Professional, you'll be responsible for: * Providing exceptional customer service and support via phone, email, and social media * Resolving customer complaints and issues in a timely, professional, and empathetic manner * Working independently and as part of a team to achieve business objectives and goals * Learning new skills and technologies, including computer and phone systems, to stay up-to-date with the latest tools and trends * Participating in ongoing training and development programs to enhance your skills and knowledge **Essential Qualifications** To be successful in this role, you'll need: * A valid high school diploma or equivalent * Two years of experience in a customer-facing environment, such as retail, hospitality, or customer service * Excellent phone, email, and written communication skills * Basic working knowledge of MS Office (Word, Excel, PPT, etc.) and computer skills * A passion for customer service and a commitment to delivering exceptional experiences **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Bilingual (English/Spanish) proficiency, with the ability to communicate effectively in both languages * Experience working in a call center or customer service environment * Knowledge of energy-related products and services * Certification in customer service or a related field **Skills and Competencies** To succeed in this role, you'll need to demonstrate: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Adaptability and flexibility in a fast-paced, dynamic environment * Commitment to delivering exceptional customer experiences and exceeding business objectives **Career Growth Opportunities** At blithequark, we're committed to helping our team members grow and develop their careers. As a Customer Service Professional, you'll have opportunities to: * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role * Pursue opportunities for advancement within the company, including leadership and management roles * Develop a deeper understanding of the energy industry and its many facets **Work Environment and Company Culture** blithequark is a dynamic, fast-paced work environment that's always evolving and challenging our team to innovate and improve. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our company culture is built on a foundation of: * Diversity, equity, and inclusion * Collaboration and teamwork * Innovation and creativity * Customer focus and satisfaction * Continuous learning and development **Compensation and Benefits** As a blithequark team member, you'll enjoy a competitive pay and benefits package, including: * Competitive hourly rate ($19.98 per hour, with opportunities for pay increases after completing training) * Comprehensive health plan, including medical, prescription drug, and dental coverage * 401(k) savings plan with company matching * Paid time off and company holidays * Opportunities for growth and development within the company * A chance to make a real difference in the lives of our customers and communities, every day **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives. We're proud to be an inclusive and welcoming workplace, where everyone feels valued, respected, and empowered to succeed. **Pay Transparency Non-Discrimination Statement** blithequark is committed to paying all employees fairly and competitively, based on their skills, knowledge, qualifications, and experience. We're proud to be a transparent and equitable employer, and we're committed to ensuring that all employees are paid fairly and without discrimination. **ADA Policy** blithequark is committed to providing reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment. We're proud to be an inclusive and welcoming workplace, where everyone feels valued, respected, and empowered to succeed. **Application Accommodations** Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed. We're committed to ensuring that all applicants have equal access to our application process, and we're happy to provide reasonable accommodations to support this goal. **Storm Duty Requirements** As a blithequark team member, you may be required to participate in storm duty, which involves responding to emergencies and disasters to maintain service to our customers. We're committed to ensuring the safety and well-being of all our team members, and we'll provide proper compensation and support for any storm duty activities. Thank you for considering this exciting opportunity to join blithequark's team of dedicated Customer Service Professionals! We look forward to hearing from you soon. 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