**Director, Salesforce Customer Experience – Transforming Customer Journeys with Innovative Solutions**

At blithequark, we're redefining the future of customer experience by harnessing the power of technology and human-centered design. As a leading global solutions company, we're committed to delivering game-changing solutions that help brands grow and thrive in an ever-evolving market. Our Concentrix Catalyst team is at the forefront of this revolution, and we're seeking a seasoned Director to lead our Salesforce Customer Experience initiatives. **About blithequark** blithequark is a new breed of tech company that's human-centered, tech-powered, and intelligence-fueled. We create innovative solutions that help brands grow across the world and into the future. With a presence in over 70 countries across 6 continents, we're trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands. Our game-changers challenge conventions, deliver outcomes unimagined, and create experiences that go beyond WOW. **Join Our Concentrix Catalyst Team** In our Concentrix Catalyst team, you'll work with the engine that powers experience design and engineering capabilities at blithequark. You'll be surrounded by the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience. Our professional services team delivers strategic consulting, design, advisory services, market research, and contact center analytics that drive insights and value for our clients. As a Director in Salesforce, you'll be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs, achieving customer and agent experiences that drive successful outcomes for our clients. **Key Responsibilities** As a Director in Salesforce, you'll lead and mentor a team of Salesforce practitioners, ensuring adherence to best practices in Salesforce. Your key responsibilities will include: * **Leadership**: Lead and mentor a team of Salesforce practitioners, ensuring adherence to best practices in Salesforce. * **Solution Design**: Participate in and lead pre-sales meetings and sales opportunities, establishing scalable solutions aligned with client needs, estimating level of effort, and preparing proposals. Present proposals and solutions to clients. * **Project Delivery**: Oversee and lead the design, build, and run of Salesforce Solutions, assessing and making recommendations on business process, design, building, testing, and run of project solutions. * **Contact Center**: Design and implement best-in-class Salesforce-based call center solutions, optimizing customer and agent experiences, processes, workflows, and online and call handling best practices using Salesforce capabilities. * **Industry Knowledge**: Apply industry-specific knowledge to develop tailored Salesforce solutions, staying informed about industry trends and leveraging Salesforce Industry Cloud solutions. * **Continuous Improvement and Innovation**: Stay updated with the latest Salesforce features and releases, recommending and implementing improvements for existing and new Salesforce environments. * **Documentation**: Create and maintain comprehensive documentation for all solution designs and implementations, ensuring knowledge transfer and documentation for future reference. **Essential Qualifications** To be successful in this role, you'll need: * A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. * 10+ years of experience in enterprise software applications. * Expert in Service Cloud – contact center experience, a plus. * Strong knowledge of Salesforce and integrations with other systems. * Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. * Experience with Salesforce Einstein and AI-driven solutions, a plus. **Preferred Qualifications** We're looking for candidates with: * Salesforce Certifications: Administrator, Service Cloud, Experience Cloud, Data Cloud, Contact Center, Architect Level, and other Salesforce Certifications. * Proven leadership skills. * Excellent problem-solving and analytical skills. * Excellent communication and interpersonal skills. * Team player with ability to work collaboratively in a team environment. * Leadership skills with the ability to mentor and guide clients and team members. * Attention to detail and commitment to delivering high-quality solutions. * Experience in Agile or Scrum methodologies. **What We Offer** As a Director in Salesforce at blithequark, you'll enjoy: * A competitive compensation package. * Comprehensive benefits, including private medical plans, retirement savings plans, paid learning days, and flexible workplaces. * Opportunities for career growth and professional development. * A dynamic and collaborative work environment. * The chance to work with a global team of experts in the field of customer experience. * Access to the latest technology and tools to drive innovation and success. **How to Apply** If you're a seasoned Salesforce professional with a passion for delivering innovative solutions, we'd love to hear from you. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We can't wait to hear from you and explore how you can join our team of game-changers at blithequark. **Equal Opportunity Employer** blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We're committed to creating a diverse and inclusive work environment that values and respects all employees. If you're a California resident, please note that by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. **Apply Now** Apply Job! Apply for this job