**Experienced Full Stack Customer Service Representative – Sales (Hybrid) at blithequark**

Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we have an exciting opportunity for you to join blithequark as an Experienced Full Stack Customer Service Representative – Sales (Hybrid). As a key member of our team, you will be the voice of blithequark, providing exceptional customer service and driving sales growth through consultative approaches. **About blithequark** blithequark is a global leader in communications and technology, with a rich history of innovation dating back nearly 150 years. From the invention of the telephone to the widespread adoption of 5G and Fiber, we have always been at the forefront of making connections that change the world. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. As a pioneer in the industry, we are committed to providing exceptional customer experiences and driving growth through innovative solutions. **Job Summary** As an Experienced Full Stack Customer Service Representative – Sales (Hybrid), you will be responsible for providing top-notch customer service and driving sales growth through consultative approaches. You will work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. **Key Responsibilities** * Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers * Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records * Be an expert at simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services * Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services * Cross-train to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business **What You Can Look Forward To** * Paid training and additional resources to support success in your new role as a blithequark Premier Service Consultant * Competitive hourly rate of $16.00 - $18.30, plus up to $12,000 in commissions yearly if all sales goals are met * Amazing perks and benefits, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) + Paid Parental Leave + Additional sick leave beyond what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone **Requirements** * Call center or customer service experience * Flexibility to work any schedule during hours of operation is essential * Specific job assignments may require day, evening, weekend, or holiday hours * Occasional overtime may be required * WFH Requirements: + Verified internet service (secure, reliable, and dedicated high speed is required to support business needs) + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) + You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) **Career Growth Opportunities** As a blithequark Premier Service Consultant, you will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a career at blithequark, you will have the opportunity to grow and develop your skills, take on new challenges, and advance your career in a dynamic and innovative environment. **Work Environment and Company Culture** At blithequark, we pride ourselves on creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of innovation, collaboration, and customer-centricity. We are committed to providing our employees with the tools, resources, and support they need to succeed in their roles and achieve their career goals. **How to Apply** If you are a customer service enthusiast with a passion for sales and technology, and you are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees feel valued, respected, and supported. Apply for this job