Data Entry Clerk/Customer Service Representative

P2 Services is a leading Consortium / Third Party Administrator that provides up-to-date Federal DOT regulated and Company (non-regulated) anti-drug and alcohol misuse testing programs. We offer efficient, personable, and confidential services for the diverse needs of the contractor/motor carrier and beyond. We will provide on the job training for drug and alcohol testing and fingerprinting. • *Job Summary:** Seeking a detail-oriented, tech-savvy Customer Service Data Entry Clerk. You'll be the first point of contact for in-house customers, ensuring data accuracy and providing top-notch customer service. This role is perfect for someone who thrives in a diverse environment and enjoys problem-solving. Responsibilities • Input and update customer data in our CRM system accurately and efficiently. • Resolve customer inquiries promptly and professionally via phone, email, and in person. • Maintain confidentiality and adhere to data security guidelines. • Conduct regular data audits to ensure accuracy and integrity. • Collaborate with the customer service team to achieve shared goals. • Keep office areas clean and tidy at all times. Requirements and Skills • Proven experience in a data entry or customer service role. • Exceptional attention to detail and data accuracy. • Strong communication skills, both written and verbal. • Proficiency in MS Office and CRM systems. • Ability to multitask, prioritize, and manage time effectively. • Customer-centric mindset and problem-solving skills. • Bilingual is a plus. Job Type: Full-time Pay: From $15.00 per hour Benefits: • Health savings account • Paid time off • Retirement plan Experience: • Microsoft Excel: 1 year (Required) • Data Entry / customer Service: 1 year (Required) Ability to Commute: • Gainesville, TX 76240 (Required) Work Location: In person Apply tot his job Apply To this Job