Experienced Customer Service Representative – Remote Opportunity in Central or Eastern Time Zone for Delivering Exceptional Healthcare Experiences

Introduction to blithequark

At blithequark, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Overview

We are seeking an experienced Customer Service Representative to join our team in a remote capacity, working from the comfort of your own home within the Central or Eastern Time Zone. As a Customer Service Representative at blithequark, you will have the flexibility to telecommute and take on challenging and rewarding work that impacts the lives of millions of people for the better. This is a full-time position, working Monday through Friday, with occasional overtime or weekends as needed.

Primary Responsibilities

In this role, you will be responsible for providing an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs. Your primary responsibilities will include:

• Handling incoming calls on the blithequark Rewards Program
• Identifying and communicating technical troubleshooting steps for activity trackers and the blithequark App and website
• Answering questions on program earnings and points
• Educating customers about program benefits and changes
• Responding to customers in a compassionate, polite, and courteous manner, especially in stressful situations
• Assisting customers in navigating blithequark websites and other activity tracker apps
• Consistently meeting established productivity, schedule adherence, and quality standards

Required Qualifications

To be successful in this role, you will need to have:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age or older
• Minimum of 2+ years of combined education, work and/or volunteer experience
• Ability to work our normal business hours of 6:55am – 3:25pm CST, with occasional overtime or weekends as needed

Preferred Qualifications

While not required, the following qualifications are preferred:

• Customer Service, call center experience
• Experience with technical troubleshooting
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications

Telecommuting Requirements

To be eligible for this remote opportunity, you must:

• Reside within the Central or Eastern Time Zone
• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Have a reliable high-speed internet connection
• Be able to keep all company sensitive documents secure (if applicable)

What We Offer

At blithequark, we offer a comprehensive benefits package, including:

• Competitive hourly rate (range: $16.00 - $28.27 per hour for Connecticut, New Jersey, New York, or Rhode Island residents)
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (subject to eligibility requirements)
• A comprehensive benefits package

Career Growth and Development

At blithequark, we are committed to helping our employees grow and develop in their careers. You will have access to:

• 4-6 weeks of training to help you succeed in your role
• Clear direction on what it takes to succeed in your role
• Development opportunities for other roles you may be interested in

Diversity and Inclusion

At blithequark, we believe that diversity creates a healthier atmosphere. We are an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will have the chance to make a real difference in the lives of our customers and contribute to our mission of helping people live healthier lives. Apply today and start doing your life's best work!