Experienced Customer Service Representative – Full-Time Home-Based Position with blithequark, Offering $24/Hour and Comprehensive Benefits

Introduction to blithequark

Are you ready to explore a world of possibilities, both at work and during your downtime? Join the blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump on board! blithequark is a leading organization in the private industry, committed to providing exceptional customer experiences and fostering a culture of inclusivity and diversity.

Why You'll Love This Job

The Customer Service Representative collaborates with customers in a courteous, professional, friendly, and expert manner. As a key member of the blithequark team, you will have the opportunity to make a real difference in the lives of our customers, providing top-notch support and ensuring their needs are met with efficiency and empathy. This role offers a unique chance to work from the comfort of your own home, with a competitive salary of $24/hour and a comprehensive benefits package.

Key Responsibilities

• Issue, reissue, and refund traveler tickets
• Book, ticket, and confirm flight reservations
• Rebook travelers on oversold flights and during irregular operations
• Perform passenger check-in and front seat assignment (excluding curbside), correct oversold seat assignments, and issue upgrades
• Issue vouchers as well as direct contractors for passenger lodging facilities, meals, and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift as well as ticket lift/check
• Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit line models
• Operate jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Convey domestic/international flight records
• Perform passenger service flight close-out procedures
• Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
• Maintain schedule of flight boarding process
• Perform customer care hands-on training
• Process and complete credit card baggage transactions at counters in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
• Manage lines at ticket counter stands and ticket counters
• Clear/confirm international documents at counter in the ticket counter area and activation stations
• Accept and activate passengers' self-labeled bags at activation stations
• Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
• Perform customer assistance work associated with handling regional flights and contractor/ground handling arrangements or agreements
• Have regular and predictable attendance on-site, including meeting any mandatory overtime requirements
• Respond and assist during security and/or emergency situations
• Provide connecting passengers gate information
• Provide quality customer care in a professional manner and in accordance with blithequark's guidelines
• Comply with company policies, procedures, and performance standards
• Complete job-relevant stages of training
• Comply with applicable laws (e.g., DOT, FAA, TSA)
• Utilize various internal resources/systems, including during customer interactions
• Wear uniform as required by company policy

Essential Qualifications

• Bachelor's degree
• Bilingual language skills required in certain locations
• Valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access authorization to airport security identification display areas (SIDA), if applicable
• Must be able to obtain appropriate airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements
• Must be authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Saber or other Passenger Service Systems
• Past face-to-face customer service experience
• Experience working in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, communication, and problem-solving. Our goal is to provide you with the tools and resources necessary to succeed in your role and advance your career within the company.

Work Environment and Company Culture

blithequark is dedicated to creating a work environment that is inclusive, diverse, and supportive. Our company culture values teamwork, respect, and open communication, and we strive to create a workplace where everyone feels valued and empowered to contribute. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals.

Compensation, Perks, and Benefits

As a Customer Service Representative with blithequark, you can expect a competitive salary of $24/hour, as well as a comprehensive benefits package that includes:

• Medical benefits: access to health, dental, prescription, and vision benefits from day one
• Wellness programs: tools, resources, and support to help you maintain a healthy work-life balance
• 401(k) program: available upon hire, with company contributions available after one year
• Additional benefits: employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to providing top-notch support to our customers. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this role offers a unique chance to advance your career and achieve your goals. Apply now and join the blithequark team!