Experienced Remote Customer Care Specialist for High-Risk Member Support – Full-Time Opportunity with Competitive Pay and Benefits at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are dedicated to helping our communities achieve better health through exceptional customer care and support. As a leader in the health insurance industry, we strive to make a positive impact on the lives of our members. We are now seeking a highly skilled and compassionate Remote Customer Care Specialist to join our team, providing top-notch support to our high-risk members. If you are a self-starter with a passion for helping others, we encourage you to apply for this exciting opportunity.

Job Overview

In this critical concierge role, you will be responsible for taking incoming calls from current high-risk members, addressing their inquiries, and providing personalized support throughout the process. As a Remote Customer Care Specialist at blithequark, you will utilize your excellent communication skills, empathy, and problem-solving abilities to resolve member concerns and ensure a positive experience. This is a full-time remote opportunity with comprehensive benefits, growth opportunities, and a competitive salary.

Key Responsibilities

• Telephonically assist members with inquiries related to enrollment, claims history, billing, and deductible applications, ensuring accuracy and resolution.
• Utilize the blithequark Conversation Strategy to deliver outstanding customer service, follow up on issues, and ensure timely resolution for customers.
• Research and resolve service-related inquiries, meeting established expectations for quality, productivity, and timeliness.
• Assist members using probing questions and critical thinking to resolve their inquiries and provide personalized support.

Requirements and Qualifications

To be successful in this role, you must have:

• 2 years of customer service experience or an equivalent combination of education and experience.
• 1 year of building collaborative relationships with customers, clients, and/or peers in different teams.
• A high school diploma or equivalent.

In addition to these requirements, you will need:

• High-speed stable internet with a router that has 2 ports and is no further than 10 feet away from your workstation.
• The ability to commit to a 12-week fully paid training program with limited absences.
• The ability to use multiple systems while resolving/responding to customer inquiries and concerns via phone.
• Sound problem-solving and decision-making skills to resolve simple to complex issues.
• Demonstrated empathy and compassion, with outstanding listening and communication skills.
• The ability to work assigned shifts between 8:00 AM-6:30 PM EST, with occasional nights, weekends, and holidays as business needs require.

Preferred Qualifications

While not required, the following qualifications are considered an added plus:

• Bilingual – Spanish or Creole.
• Previous experience working with a health insurance company.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Care Specialist, you will have access to comprehensive training, ongoing support, and opportunities for advancement within the company. Our goal is to provide you with the tools and resources necessary to succeed in your role and advance your career.

Work Environment and Company Culture

blithequark is dedicated to creating a diverse, inclusive, and equitable culture for our employees and communities. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and innovation. As a remote employee, you will be an integral part of our team, working closely with colleagues and leaders to achieve our mission.

Compensation, Perks, and Benefits

We offer a competitive salary of $19.04 per hour, with a salary grade range of $17.98-29.13. Our comprehensive benefits package includes:

• Health, Dental, and Vision Plans.
• 401K.
• 18 days of personal time off in the first year (not applicable during training).
• 11 Holidays and 2 wellness days per year.
• Life Insurance, Disability Benefits, Pet Insurance, Work-Life Balance Programs, and more.

Selection Process

Our selection process consists of four steps:

1. Application and resume review – please submit your most up-to-date resume and fill out the screening questions carefully.
2. Video Interview – look for an email from Staffing with the link.
3. Face-to-face video interview where you will get to meet some of the leaders of the Service Organization.
4. Background screening.

Conclusion

If you are a motivated and compassionate individual with a passion for helping others, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Customer Care Specialist, you will play a critical role in supporting our high-risk members and contributing to our mission of helping communities achieve better health. Don't miss out on this chance to join our team and advance your career – apply now!