Experienced Manager of Customer Insights for Retail Media Network - Strategic Planning, Data Analysis, and Client Growth Expertise

Introduction to blithequark

At blithequark, we are revolutionizing the retail media landscape by providing innovative solutions that drive business growth and customer engagement. As a leader in the industry, we are committed to delivering exceptional results and exceeding our clients' expectations. Our team of experts is dedicated to staying at the forefront of the latest trends and technologies, ensuring that our clients receive the best possible service and support. If you are a motivated and experienced professional looking to join a dynamic and forward-thinking organization, we encourage you to explore this exciting opportunity.

About the Role

As a Manager of Customer Insights on the blithequark Media Network, you will play a critical role in driving business growth and customer engagement. You will work closely with our clients to review their media investments, identify areas for optimization, and develop strategic plans to increase their return on investment. Your expertise in data analysis, strategic planning, and client management will be essential in delivering exceptional results and exceeding our clients' expectations.

Key Responsibilities

• Creates annual strategic learning plans for businesses supported by blithequark
• Leads Quarterly Business Review Process with our top clients to ensure they are achieving their goals and objectives
• Serves as the subject matter expert for media performance reporting, providing insights and recommendations to internal partners and external clients
• Synthesizes disparate data from multiple sources into strategic recommendations for future media investments, presenting findings to internal leadership and external vendor-partners
• Oversees the development and codification of best practices in media performance evaluation, data visualization, standardized reporting, and insights
• Tells data stories that support key deliverables such as sales pitches and case studies, presenting complex information in a clear and compelling manner
• Oversees omnichannel advertising efforts, aggregating insights from multiple sources to support client-facing teams
• Partners with Product and Ad Tech teams to provide input on reporting capabilities based on client feedback, ensuring that our solutions meet the evolving needs of our clients
• Integrates knowledge across the Customer Insights & Analytics team to bring relevant insights to the blithequark LMN Insights team and the wider retail media business, highlighting the state of the blithequark customer

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of education, experience, and skills. The following are the minimum requirements:

• Bachelor's Degree in Business, Marketing, Finance, Statistics, Econometrics, Information Sciences, or Applied Quantitative, with a minimum of 5 years of experience in insights and analytics
• 3-5 years of experience in retail media or general media analytics, with a proven track record of delivering results-driven insights and recommendations
• Experience in analytical, decision-making, and project management, with the ability to prioritize tasks and manage multiple projects simultaneously
• Experience storytelling with data, presenting complex information in a clear and compelling manner to both internal and external stakeholders
• Experience with A/B testing, with the ability to design and execute experiments to measure the effectiveness of different media strategies
• Experience with Microsoft Office tools, including Word, PowerPoint, and Excel, with the ability to create engaging presentations and reports
• Experience working with data visualization tools such as Tableau, Power BI, SQL, or similar technologies, with the ability to create interactive and dynamic dashboards

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Master's Degree in a related field, such as Market Research, Behavioral Psychology, or MBA, with a focus on data-driven decision making
• Leading teams and proven business impact, with experience managing cross-functional teams and driving results-driven initiatives
• Experience managing global teams, with the ability to work with stakeholders across different regions and time zones
• Experience working in a retail environment, with a deep understanding of the retail media landscape and the challenges faced by retailers
• Working with analytic/research software, such as SPSS, Wincross, Sawtooth, SAS, Decipher, Qualtrics, or similar technologies, with the ability to analyze complex data sets and identify trends and patterns

Career Growth and Development

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs, including mentorship, coaching, and formal training, to help you build your skills and advance your career. Our goal is to create a culture of continuous learning, where employees are empowered to take ownership of their development and pursue their passions.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and collaborative. We believe in fostering a culture of innovation, creativity, and experimentation, where employees are encouraged to think outside the box and challenge the status quo. We offer a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive benefits package, to support your well-being and work-life balance.

Compensation and Benefits

We offer a competitive salary range of $95,500.00 - $159,200.00 annually, depending on experience and qualifications. Our benefits package includes a range of perks, such as health insurance, retirement savings, and paid time off, to support your well-being and financial security.

Conclusion

If you are a motivated and experienced professional looking to join a dynamic and forward-thinking organization, we encourage you to apply for this exciting opportunity. As a Manager of Customer Insights on the blithequark Media Network, you will play a critical role in driving business growth and customer engagement. With your expertise in data analysis, strategic planning, and client management, you will be essential in delivering exceptional results and exceeding our clients' expectations. Apply now to join our team and take your career to the next level.