Experienced Online Customer Chat Specialist – Delivering Exceptional Support in a Dynamic and Family-Oriented Environment at blithequark

Introduction to blithequark

Imagine being part of a team that values its employees' opinions and contributions, where a strong work ethic and a "do whatever it takes" attitude are not just encouraged but rewarded. At blithequark, we pride ourselves on being an established, reputable, and family-oriented company that is dedicated to providing exceptional customer experiences. As we continue to grow and expand our customer base, we are seeking an additional Online Customer Chat Specialist to join our dynamic team. If you are passionate about delivering outstanding support, thrive in fast-paced environments, and are committed to making a difference, this could be the perfect opportunity for you.

Job Overview

As an Online Customer Chat Specialist at blithequark, you will play a vital role in ensuring our customers receive the highest level of support and service. Your primary responsibilities will include answering inbound phone calls, responding to email inquiries, performing outbound calls to existing customers, creating service tickets, and scheduling appointments with precision. You will be the face of our company, representing blithequark with professionalism, empathy, and a customer-centric approach. If you are a team player with a strong customer service focus, excellent communication skills, and the ability to multitask, we invite you to apply and begin your journey with us.

Key Responsibilities:

• Answer inbound phone calls and respond to email inquiries in a timely and professional manner, ensuring customer queries are resolved efficiently.
• Perform outbound calls to existing customers, fostering strong relationships and identifying opportunities to enhance their experience with blithequark.
• Create service tickets and schedule appointments accurately, demonstrating attention to detail and organizational skills.
• Review customer account information to provide personalized support and make informed decisions.
• Utilize solid sales acumen to identify and capitalize on sales opportunities, contributing to the growth and success of blithequark.
• Maintain a high level of productivity, meeting performance metrics and consistently delivering quality results.

Qualifications and Skills

To succeed as an Online Customer Chat Specialist at blithequark, you will need to possess a unique blend of skills and qualities. These include:

• Strong English verbal and written communication skills, enabling you to articulate complex information clearly and concisely.
• Attention to detail and accuracy, ensuring that customer interactions are handled with precision and care.
• Excellent email handling skills, with the ability to craft professional, engaging responses that meet customer needs.
• Strong customer service focus, with a genuine ability to empathize with customers and prioritize their needs effectively.
• Ability to multitask, managing multiple customer interactions simultaneously while maintaining composure and professionalism.
• Minimum typing skills of 30 words per minute, facilitating efficient communication and data entry.
• Determination to succeed and a strong work ethic, driving you to achieve excellence in your role.
• Personal accountability, taking ownership of your actions and decisions, and being proactive in addressing challenges.

A background in a Contact Center environment is preferred, and being bilingual (Spanish) is considered a significant plus, as it will enable you to support a broader range of customers.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Online Customer Chat Specialist, you will have access to comprehensive training programs, designed to enhance your skills and knowledge. You will be part of a dynamic team that encourages collaboration, innovation, and continuous learning. With opportunities for career advancement and professional growth, you will be able to develop your career in a direction that aligns with your aspirations and interests.

Work Environment and Company Culture

blithequark prides itself on its family-oriented culture, where every employee is valued and respected. Our work environment is dynamic, supportive, and inclusive, fostering a sense of community and teamwork. We believe in recognizing and rewarding outstanding performance, providing a platform for our employees to shine and grow. By joining blithequark, you will become part of a team that is dedicated to making a difference, where your contributions will be acknowledged and appreciated.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, designed to attract and retain the best talent. Our benefits include full benefits after a successful completion of a 30-day orientation/probationary period, 401K, and tuition reimbursement after 1 year. We also provide a range of perks, aimed at enhancing your well-being and job satisfaction. By joining our team, you will not only find a rewarding career but also a supportive and caring community that values your overall well-being.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a dynamic and family-oriented environment, we encourage you to apply for the Online Customer Chat Specialist position at blithequark. This is an exceptional opportunity to join a leading company, where you will be able to make a real difference, grow professionally, and be part of a team that values and supports you every step of the way. Apply today and embark on a journey that will take your career to new heights.