Experienced Remote Customer Service Representative – Delivering Exceptional Experiences for a Respected Non-Profit Organization at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a certified B-Corp, women-owned corporation, and Best Workplace winner, dedicated to the happiness of our team members. Our culture is built on the simple yet powerful idea of being more human – being better listeners to our team members, more responsive to customers, and more empathetic to all. We believe that brand loyalty is earned with every customer interaction, and each experience is an opportunity to reinforce a customer's love for a brand. As a leader in customer service, we recognize that no matter how advanced our technology is, it will never replace the power of one-to-one human connections.

Job Overview

We are seeking an experienced and passionate Remote Customer Service Representative to join our team at blithequark. As a representative of one of the largest and most respected non-profit organizations, you will have the opportunity to deliver outstanding experiences to customers through various channels, including phone, email, SMS, and chat. Your role will be to handle all aspects of customer service with empathy, creativity, and a problem-solving mindset, finding resolutions and taking ownership of customer interactions.

Key Responsibilities

• Represent a diverse range of products and services for a well-respected national non-profit organization with expertise, positivity, and a can-do attitude.
• Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
• Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance.
• Answer inquiries about points balances, redemption process and activity history, account sign-up and access, and loyalty points program policies.
• Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments.
• Take ownership of customer issues, solve problems, and exceed expectations with sound judgment.
• Share insights on emerging customer trends and recommend process improvements.
• Attend training and participate in cross-training opportunities to enhance skills and knowledge.
• Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
• Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

Essential and Preferred Qualifications

To be successful in this role, you should have:

• Experience in a fast-paced call center environment.
• Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk) is desired.
• Previous remote work experience is preferred.
• A strong passion for customer care and a commitment to delivering exceptional experiences.
• Excellent communication and problem-solving skills.
• The ability to work in a remote environment and manage your time effectively.

Please note that while this is a work-from-home opportunity, you must currently reside in one of the following states to be considered: Arizona, Arkansas, Florida, Georgia, Indiana, Kentucky, Maryland, Nevada, New Mexico, North Carolina, South Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin.

Skills and Competencies

To excel in this role, you should possess:

• Strong customer service skills, with the ability to empathize with customers and provide personalized solutions.
• Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, team members, and stakeholders.
• Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve customer issues.
• The ability to work in a fast-paced environment, with the ability to manage multiple priorities and deadlines.
• Strong technical skills, with the ability to navigate customer service software and systems.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Remote Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge.
• Cross-training opportunities, to help you develop new skills and expertise.
• Performance feedback and coaching, to help you achieve your goals and objectives.
• Opportunities for advancement, to help you grow and develop your career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the values of empathy, creativity, and social responsibility. We believe in creating a workplace where team members feel valued, respected, and empowered to make a difference. As a Remote Customer Service Representative, you will be part of a dynamic and diverse team, committed to delivering exceptional customer experiences.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $16.00 per hour.
• Comprehensive benefits, including health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs.
• Opportunities for professional growth and development.
• A positive and supportive work environment.

Training and Shift Requirements

As a Remote Customer Service Representative, you will be required to participate in comprehensive training programs, designed to enhance your skills and knowledge. Training will be conducted from Monday to Friday, from 10:00 am – 7:00 pm ET. After completing training, full-time shifts will be assigned between the hours of 10:00 am – 8:00 pm ET.

Conclusion

If you are a passionate and experienced customer service professional, looking for a new challenge and opportunity to grow, we encourage you to apply for this exciting role at blithequark. As a Remote Customer Service Representative, you will have the opportunity to deliver exceptional customer experiences, work in a positive and supportive environment, and grow and develop your career. Don't miss out on this opportunity to join our dynamic and diverse team – apply today!