Experienced Customer Service Representative – Hybrid Role for Delivering Exceptional Customer Experiences and Driving Business Growth at blithequark

Introduction to blithequark

At blithequark, we are dedicated to keeping the world working by serving over 4.5 million customers worldwide with innovative technology and deep customer relationships. As a leading industrial distributor with operations in North America, Japan, and the United Kingdom, we have achieved $16.5 billion in sales in 2023. Our mission is to provide value to our customers, foster an engaging culture for our team members, and drive strong financial results. We are proud to be a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, and we are looking for passionate individuals to join our team as we continue to lead the industry over the next 100 years.

Job Overview

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Janesville, WI. As a full-time inbound phone service representative, you will be part of a team reporting to a Supervisor, Customer Experience, and will play a critical role in delivering exceptional customer experiences and driving business growth. You will enjoy a hybrid work environment, with the opportunity to work from home two days a week and spend three days on-site at our facility.

Key Responsibilities

• Build and strengthen customer relationships by responding to a high volume of inbound phone calls and leaving customers with a positive impression.
• Demonstrate professional oral and written communication skills, including strong reading comprehension, to navigate customers' challenges and provide personalized solutions.
• Use critical thinking skills to resolve customer concerns, such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
• Manage and mitigate risk by taking appropriate actions to ensure customer satisfaction and loyalty.
• Collaborate daily in a positive, team-based environment that is committed to doing business with ethics and integrity.

Essential Qualifications

• High School diploma or equivalent required.
• 1+ years of customer service experience, with inbound customer service center experience preferred.
• Strong desire and willingness to help customers by providing friendly, knowledgeable, and effortless experiences.
• Experience with high-touch, hands-on, personalized service with customers in a fast-paced environment.
• Ability to commute to our facility and sit up to 8 hours a day.
• A secure workspace dedicated to job activity and stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds (required for work from home/hybrid).

Preferred Qualifications

• Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer experiences.
• Strong technical skills, including proficiency in Microsoft Office and ability to learn new software applications.
• Excellent problem-solving and critical thinking skills, with ability to navigate complex customer issues and provide personalized solutions.
• Strong communication and interpersonal skills, with ability to work effectively in a team-based environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our team members learn, grow, and achieve success. As a Customer Service Representative, you will have the opportunity to build the skills needed to advance your career across specialty teams or into other departments of our evolving business. Our highly engaged leaders and supportive team environment will provide you with the guidance and resources you need to succeed, and our comprehensive training program will equip you with the knowledge and skills required to deliver exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact, and can continue to learn, grow, and realize their full potential. Our welcoming workplace enables you to make a difference by keeping businesses running and their people safe, and our commitment to inclusivity includes offering reasonable accommodations during the hiring process. We are proud to be an equal opportunity/affirmative action employer, and we provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a starting hourly rate of $17.25 and three automatic raises in 12 months, bringing your pay to $18.45 per hour. Our benefits package includes medical, dental, vision, and life insurance coverage, as well as virtual access to board-certified doctors for urgent care and prescription refill needs. We also offer paid time off (PTO) and 6 company holidays per year, access to up to 30% of your paycheck before payday to help with financial emergencies, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. Additionally, we provide a 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required, as well as tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in driving business growth and delivering value to our customers, and you will have the opportunity to build a rewarding and challenging career with a leading industrial distributor. Don't miss out on this opportunity to join our team and help us keep the world working – apply today!