Experienced Customer Service Representative for Leading Digital Transformation Company - blithequark - Remote Work Opportunity

Introduction to blithequark

Imagine being part of a pioneering digital transformation company that is redefining the way businesses operate in the digital age. At blithequark, we combine the agility of design thinking with the precision of data analytics to deliver exceptional customer experiences. With a legacy spanning over 35 years, we have been empowering organizations across various industries, including financial services and healthcare, to achieve greater agility and success. As a Customer Service Representative at blithequark, you will play a vital role in delivering top-notch service and solutions to our customers, working with cutting-edge technologies and systems, and being part of a dynamic team that values collaboration and growth.

Job Overview

In this exciting role, you will be responsible for handling inbound customer inquiries, providing expert solutions, and ensuring an exceptional customer experience. Your day will be filled with opportunities to make a positive impact, whether it's resolving issues, addressing concerns, or simply offering a helping hand. As a key member of our customer service team, you will be the face of blithequark, embodying our values of empathy, professionalism, and dedication to excellence.

Key Responsibilities:

• Handle customer inquiries and concerns via inbound calls, providing timely and effective solutions
• Leverage active listening and probing question skills to understand customer needs and preferences
• Meet and exceed sales targets, while managing and overcoming objections to reduce churn
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction
• Utilize leading technologies and systems to deliver exceptional service and stay up-to-date with industry trends
• Participate in ongoing training and development programs to enhance skills and knowledge

Requirements and Qualifications

To succeed in this role, you will need to possess excellent verbal and written communication skills, strong multitasking abilities, and a proven track record of solving problems and meeting goals. Familiarity with Microsoft Office tools and experience in customer service and sales are also essential. A high school diploma or equivalent is required, and a driven, enthusiastic personality is a must.

Essential Qualifications:

• Excellent verbal and written communication skills
• Strong multitasking abilities and problem-solving skills
• Driven by solving problems and meeting goals
• Familiarity with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

Preferred Qualifications:

• Previous experience in a high-energy customer service environment
• Proven track record of hitting sales targets and reducing churn
• Experience with customer relationship management (CRM) software
• Knowledge of digital transformation and customer experience trends

Work Environment and Requirements

To work from home as a Customer Service Representative at blithequark, you will need to have a quiet, distraction-free, and secure workspace with excellent internet connectivity. This includes:

Technical Requirements:

• Internet access speeds of 2 Mbps upload and 10 Mbps download (faster is better)
• In-house network and a hard-wired internet connection capable of supporting outstanding call quality and high-speed response rates
• A Smartphone (iOS or Android), 4 years old or newer, to download our company app for communications

Career Growth and Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to:

Career Growth Opportunities:

• Competitive pay rate: $15.00 - $20.00/hr
• Advancement opportunities - 80% of our frontline leaders have been promoted from within
• Ongoing training and development programs to enhance skills and knowledge

Benefits and Perks:

• Medical, dental, and vision benefits
• Paid training and PTO
• Additional pay incentives and monthly rewards and recognition programs
• Employee discounts and EAP and Health and Wellness programs

Conclusion

If you are a motivated and enthusiastic customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. With competitive pay, comprehensive benefits, and opportunities for growth and development, this is an ideal role for those who are passionate about delivering exceptional customer experiences and making a positive impact. Apply now to join our team and start your journey with blithequark!