Experienced Customer Service Representative for Specialty Mail Order Pharmacy – Full-Time Remote Opportunity with blithequark

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional customer service experiences in the healthcare industry. As a leading provider of specialty mail order pharmacy services, we are seeking a highly skilled and compassionate Customer Service Representative to join our team. If you are passionate about delivering outstanding patient care and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

Job Overview

As a Customer Service Representative at blithequark, you will play a vital role in providing phone support to patients receiving life-saving specialty drug treatment. You will be responsible for the overall coordination and processing of new and existing drug orders, including verifying and updating benefits, assisting patients with interpreting and entering new or refill prescriptions into our pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and collaborating with insurance companies, healthcare providers, and internal teams to monitor, identify, resolve, and expedite orders with billing or clinical issues.

Key Responsibilities

• Provide exceptional phone support to patients, ensuring timely and accurate processing of specialty drug orders
• Verify and update patient benefits, ensuring compliance with insurance requirements
• Assist patients with interpreting and entering new or refill prescriptions into our pharmacy information system
• Communicate and collect copay amounts, obtaining authorizations as needed
• Collaborate with insurance companies, healthcare providers, and internal teams to resolve billing or clinical issues
• Utilize strong relational skills to effectively communicate with patients, insurance companies, and internal stakeholders

Requirements and Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Bachelor's degree in a related field
• Active IL Pharmacy Technician License or willingness to apply for an IL Pharmacy Technician License
• At least one year of experience in a customer-facing role, handling complex customer needs via phone
• At least one year of work experience with Windows-based applications, including Microsoft Office, web navigation, and email applications
• At least one year of computer keyboarding experience, with strong skills and proficiency

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a healthcare setting, with knowledge of benefits, insurance, medications, and medical terminology
• Previous experience working in a high-volume customer service environment
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with patients, insurance companies, and internal stakeholders
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
• Ability to work in a fast-paced environment, with a strong focus on attention to detail and accuracy
• Strong computer skills, with proficiency in Windows-based applications and ability to learn new systems and software

Career Growth and Development

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have access to training and development programs, designed to help you build your skills and advance your career. Our goal is to provide a supportive and inclusive work environment, where you can thrive and reach your full potential.

Work Environment and Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of diversity, equity, and inclusion, where every employee feels valued and respected. Our team is passionate about delivering exceptional patient care, and we are committed to making a positive impact in the lives of our patients and the communities we serve.

Compensation and Benefits

We offer a competitive salary range of $20-$30 per hour, depending on experience. In addition to our competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, as well as a positive and supportive work environment.

Conclusion

If you are a motivated and compassionate individual, with a strong background in customer service and a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the opportunity to make a positive impact in the lives of our patients, while also advancing your career and growing with our team. Apply today to join our team and start making a difference in the lives of others!

Apply now and take the first step towards a rewarding and challenging career with blithequark!