**Experienced Full Stack Customer Service Agent – Automotive Dealer Support**

**Join blithequark's Remote Team and Revolutionize the Way You Work** Are you a customer service enthusiast looking for a new challenge? Do you want to leverage your computer and problem-solving skills to make a real impact? Look no further! blithequark is seeking an experienced Full Stack Customer Service Agent to join our remote team. As a key member of our team, you will provide exceptional service to automotive dealerships, helping them navigate orders and resolve issues with ease. **About blithequark** At blithequark, we're passionate about delivering extraordinary experiences. Our mission is to lead with humility, embracing everyone, sweating the details, and making the impossible possible. We're committed to creating a caring and respectful work environment, where everyone feels valued and supported. As an equal opportunity employer, we promote diversity and inclusion, and we're proud to be an employer of choice for talented individuals from all walks of life. **The Role** As a Full Stack Customer Service Agent, you will be the primary point of contact for automotive dealerships, providing timely and accurate solutions to their queries. Your responsibilities will include: * Providing exceptional service over the phone, via chat, email, and other communication channels * Researching requests related to profile assistance, tracking vehicle shipments and orders, and assisting with car warranties * Escalating critical orders and offering timely solutions to customers * Utilizing computer skills to navigate our systems and resolve customer issues * Maintaining a positive and upbeat attitude, even in challenging situations **Skills for Success** To excel in this role, you'll need: * Excellent computer, typing, and phone skills * Ability to speak and type proficiently at the same time * Strong problem-solving skills, with the ability to act as a consultant and resolve customer issues * Solid work ethic, with a focus on meeting deadlines and delivering high-quality results * Excellent organizational and interpersonal skills, with a strong attention to detail * Ability to work independently, with minimal supervision **Eligibility Requirements** To be considered for this role, you'll need: * A high school diploma or equivalent * Two or more years of customer service experience, preferably in a call center or retail environment * Availability to work during the hours outlined below (note: must be able to stick to the schedule reliably) **Schedule** * Training (requires 100% attendance): + First five weeks: instructor-led training (8 hours/day, Monday-Friday, 8 a.m.-5:30 p.m. Eastern time) + Next four weeks: hands-on calls (scheduled during hours of operation, Monday-Friday, 8 a.m.-8 p.m. Eastern time) * Work schedule: + Able to work shifts between 8 a.m. and 8 p.m. Eastern time + Monday-Friday (no weekends!) **Nice to Have** * Degree in a relevant or related field * Experience in the automotive industry **Remote Work Requirements** * Michigan resident * High-speed internet access at home (via Ethernet or landline) * Secluded and distraction-free work environment **The Remote Experience** At blithequark, we're committed to providing a seamless remote experience. Our team members work from the comfort of their own homes, with the flexibility to manage their schedules and work at their own pace. Check out our video to get a glimpse of what it's like to work for blithequark from home! **Why blithequark?** At blithequark, we believe that your employment is more than just a paycheck. We offer a comprehensive compensation package, including: * Competitive pay * Health benefits (medical, prescription, dental, and vision) * Paid time off * Associate wellness program (earn a reward for getting your annual wellness checkup) * Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) * 401(k) with match * Flexible spending account * Life insurance * Short- and long-term disability insurance * Teladoc: free online access to doctors 24/7 * 24/7 nurse help desk * Patient advocacy: free 24/7 help with benefit questions and claims issues * Family, financial, and estate guidance (will) services **Equal Opportunity Employer** At blithequark, we're committed to creating a diverse and inclusive work environment. We're an equal opportunity employer, and we promote an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. **How to Apply** Ready to join our team and revolutionize the way you work? Apply now by clicking the link below! Apply Job! **Note** * blithequark utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork. * Click here to view blithequark's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa. * Click here to view blithequark's privacy policy: https://info.morleynet.com/morley-privacy-policy. Apply for this job