**Experienced Customer Service Representative – Private Student Loan Servicing – 100% Remote Work Opportunity**

Are you a customer service professional looking for a new challenge in a fully-remote work environment? Do you want to join a company that prioritizes employee growth and development, while making a positive impact on customers' lives? If so, blithequark may be the perfect fit for you! As a leading provider of private student loan servicing, blithequark is dedicated to delivering exceptional customer experiences and fostering a culture of innovation and collaboration. Our team of customer service representatives plays a critical role in ensuring that borrowers receive timely and effective support, while also adhering to regulatory requirements and company policies. **Why Join Our Team?** At blithequark, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package, including: * Competitive compensation: $17.00 per hour * Comprehensive health insurance (medical, dental, vision) * Paid time off * 401(k) retirement plan * Work from home flexibility * Opportunities for career growth and advancement Our management team is comprised of individuals who have been promoted from within, demonstrating our commitment to employee development and advancement. As a customer service representative, you'll have the opportunity to work on a variety of projects, develop new skills, and contribute to the success of our organization. **Job Summary:** We're seeking an experienced customer service representative to join our team in a 100% remote work environment. As a key member of our customer service team, you'll be responsible for providing exceptional support to borrowers, while ensuring compliance with regulatory requirements and company policies. **Essential Duties and Responsibilities:** * Serve as the primary point of contact for borrowers regarding their private student loans * Professionally handle a high volume of incoming calls/make outbound calls * Welcome borrowers to blithequark's servicing platform, provide an overview of loan terms, status, and repayment plans, and enroll borrowers in AutoPay * Provide walk-throughs of our servicing website and enroll borrowers if applicable * Update borrower demographic information * Counsel borrowers with account management, delinquency mitigation, payment processing, and resolving billing issues * Resolve customer issues via one-call resolution guidelines and/or escalated processes * Maintain accurate records of borrower interactions and account status in company systems * Collaborate with internal teams to address borrower concerns and ensure timely resolution * Comprehend training material on a variety of topics and share new concepts and content * Adhere to all federal and state laws governing the industry * Adhere to the client Statement of Work standards and company guidelines and policies * Attain all Key Performance Indicators (KPIs) and monthly performance goals **Additional Duties and Responsibilities:** * Perform other duties as required **Essential Qualifications:** * Organization and planning: ability to understand and determine priorities, effectively manage time, and develop work plans to accomplish tasks and/or projects * Judgment and decision making: ability to apply general rules to specific problems to produce answers that make sense * Innovation and creativity: ability to generate and translate ideas and adapt to change * Teamwork: effectively participate and contribute as a member of a work group * Communication: ability to clearly organize and effectively convey information * Strong active listening skills * Reliability: ability to meet all attendance standards * Flexibility: schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime * Ability to navigate between multiple windows or within web-based applications * Ability to pass a background check * Ability to work independently in a fast-paced environment; troubleshoot software and equipment issues with minimal assistance from management and the IT department * A dedicated area to work from in your home with Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds * Ability to set up required equipment in your home **Education and Experience:** * High School diploma or GED equivalent required * Associate's degree preferred * Minimum of two (2) years of experience in customer service or financial services, preferably in loan servicing * Working knowledge of Microsoft applications, including MS Word, Excel, PowerPoint, and Outlook **Work Environment and Company Culture:** As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Our company culture is built on a foundation of innovation, creativity, and open communication. We're committed to fostering a work environment that's inclusive, supportive, and empowering. **How to Apply:** If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **E-Verify:** blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. **Job Type:** Full-time **Pay:** $17.00 per hour **Benefits:** * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance * Work from home **Shift:** * Day shift * Evening shift **Location:** * Remote We look forward to reviewing your application and welcoming you to our team! Apply for this job