**Experienced Customer Service Representative - Sports Wagering and Online Casino Games - $20.50/hour - Hybrid Overnight Shift**
Are you passionate about sports and entertainment? Do you thrive in a fast-paced environment where no two days are the same? Are you looking for a role that offers flexibility, competitive compensation, and opportunities for growth and development? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative for our sports wagering and online casino games division.
At blithequark, we're committed to delivering exceptional customer experiences that exceed our patrons' expectations. As a Customer Service Representative, you'll play a critical role in building strong relationships with our customers, resolving issues efficiently, and providing top-tier support across multiple channels. If you're a motivated and customer-focused individual with a passion for sports and entertainment, we encourage you to apply for this exciting opportunity.
**About the Role**
As a Customer Service Representative, you'll be the face and voice of our digital sportsbook operations, interacting with customers via live chat, email, and phone to ensure seamless experiences and provide comprehensive information on our mobile applications. You'll work closely with our internal teams to resolve issues, escalate concerns, and provide business insights that drive growth and improvement.
**Key Responsibilities**
* Communicate with customers via live chat, email, and phone to provide comprehensive information on our mobile applications and resolve issues efficiently
* Use internal resources and systems to view player account statuses and histories, utilizing this information to assist with conversations and provide personalized support
* Provide an exceptional level of customer service during every interaction, demonstrating friendliness, care, and building value in the blithequark brand
* Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations
* Operate telephone system to set call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable
* Answer customer questions about blithequark, theScore Bet, Hollywood Casino.com, Penn Play, casino property information, account statuses, promotional offers, and property event information
* Follow internal standard operating procedures to escalate issues to internal departments and casino property personnel
* Assist with securing business insights by dispositioning player contact reasons upon conclusion of each interaction
* Use internal tools and systems to investigate and troubleshoot technical issues customers are experiencing with our products
* Deliver exceptional performance results in customer satisfaction and contact handle times
* Collaborate with leaders and fellow team members to stay current on daily trends impacting the player experience
* Maintain a strong track record for punctuality and attendance
* Perform other duties as assigned
**About You**
To succeed in this role, you'll need to possess a unique blend of skills, knowledge, and personal qualities. Here are some of the key requirements:
* High School diploma or College Degree required
* Heightened sense of urgency and passion to learn new things
* Highly developed sense of integrity and commitment to customer satisfaction
* Demonstrated passion for excellence in treating and caring for customers
* Ability to type quickly and write with good grammar and punctuation
* Strong attention to detail is a must; you'll need to be an analytical thinker
* Ability to maintain a friendly disposition under heavy pressure
* Great problem-solving abilities
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers
* Team members must be able to qualify for licenses and permits required by federal, state, and local regulations
* Ability to work some holidays and weekends
**What We Offer**
At blithequark, we're committed to providing a comprehensive benefits package, competitive compensation, and opportunities for growth and development. Here are some of the benefits you can expect:
* Competitive compensation package
* Comprehensive benefits package
* Fun, relaxed work environment
* Education and conference reimbursements
**Work Environment and Culture**
As a Customer Service Representative, you'll work in a dynamic, fast-paced environment where no two days are the same. You'll be part of a talented team that's passionate about delivering exceptional customer experiences. Our work environment is collaborative, supportive, and fun, with opportunities to learn and grow with the company.
**Compensation and Benefits**
As a Customer Service Representative, you'll earn a competitive hourly rate of $20.50/hour, with opportunities for overtime and bonuses. You'll also receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sports and entertainment, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or licenses. We can't wait to hear from you!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**Accommodations**
We're happy to provide reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please let us know in advance so we can make arrangements to support you.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!