Patient Engagement Partner
Job Description:
• Answers incoming calls and performs scheduling, rescheduling, or canceling appointments
• Determines how requests should be handled and coordinates services
• Verifies and updates patient demographic and insurance information
• Creates a positive patient experience by resolving issues at the time of the call
• Manages and works referral work queues during high volume times
• Actively participates in problem resolution as a team member
• Escalates scheduling or insurance issues as needed
• Meets productivity, schedule adherence, and quality standards
Requirements:
• High School diploma or equivalent required
• Previous general computer experience with data entry required
• Minimum 1-2 years of demonstrated customer service excellence in a contact center preferred
• Previous healthcare experience with medical terminology preferred
• Previous experience with electronic medical record (EMR) preferred
Benefits:
• Health insurance
• Flexible working hours
• Professional development opportunities
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