**Experienced Student Loan Advisor – Customer Contact Center Representative (Work From Home after 90 days)**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of student borrowers? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's Customer Contact Center team as a Student Loan Advisor! At blithequark, we're committed to fostering a culture of diversity, equity, and inclusion, where every team member feels valued, respected, and empowered to succeed. Our Family-Oriented and Team-Driven Environment is built on the principles of collaboration, empathy, and open communication. We believe that by working together, we can achieve greatness and make a real difference in the lives of our customers. As a Student Loan Advisor, you'll play a critical role in supporting student borrowers with their questions, concerns, and needs. You'll be the face of blithequark, providing exceptional customer service, and ensuring that every interaction is positive, professional, and memorable. With a focus on accuracy, efficiency, and empathy, you'll navigate complex issues, resolve problems, and provide solutions that exceed our customers' expectations. **About blithequark** blithequark is a leading provider of innovative solutions for student borrowers. We're dedicated to making a positive impact in the lives of our customers, and we're committed to fostering a culture of excellence, innovation, and teamwork. With a focus on growth, development, and community, we're the perfect place for talented individuals who share our passion for customer service, education, and making a difference. **Job Summary** As a Student Loan Advisor, you'll be responsible for providing exceptional customer service to student borrowers, answering frequent questions, providing detailed information, processing applications, and resolving emerging problems. You'll work closely with our team to ensure that every interaction is positive, professional, and memorable. With a focus on accuracy, efficiency, and empathy, you'll navigate complex issues, resolve problems, and provide solutions that exceed our customers' expectations. **Key Responsibilities** * Take incoming calls, use chat, and complete outbound calls as necessary to assist student borrowers with their questions, concerns, and needs * Provide detailed information, process applications, and resolve emerging problems with accuracy and efficiency * Practice active listening, empathy, and clear communication to ensure that every interaction is positive, professional, and memorable * Navigate complex issues, resolve problems, and provide solutions that exceed our customers' expectations * Work closely with our team to ensure that every interaction is consistent with our brand values and customer service standards * Follow established and documented policies and standard operating procedures to ensure compliance and quality * Assist callers with filling out their application and submitting it electronically to plan provider for processing * Complete basic call log, documentation, and related call details for each phone inquiry **Schedule** * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High School diploma or equivalent required * Must be able to speak and read English clearly, professionally, and fluently * Must be able to type a minimum of 35 WPM * Experience working with a personal computer and the Windows operating system is required * The ability to effectively work within established key performance indicators/metrics is necessary * Must have demonstrated excellent interpersonal and leadership skills * Must be able to multi-task and stay organized while completing simultaneous tasks * May be required to work holidays. Overtime may be required **Requirements** * Must be able to navigate various systems and browsers * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers * Knowledge of contact center technology * Strong Computer skills with proficiencies in Excel and Word * Excellent command of the English language, effective use of grammar skills * Excellent communication etiquette * Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance **Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days which happen throughout the year * $25,000.00 Life Insurance which is paid for by blithequark * Day one of employment you will receive paid holidays if you meet the criteria **Work Environment and Culture** At blithequark, we're committed to fostering a culture of diversity, equity, and inclusion, where every team member feels valued, respected, and empowered to succeed. Our Family-Oriented and Team-Driven Environment is built on the principles of collaboration, empathy, and open communication. We believe that by working together, we can achieve greatness and make a real difference in the lives of our customers. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop their skills and careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals and reach your full potential. **Compensation, Perks, and Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days which happen throughout the year * $25,000.00 Life Insurance which is paid for by blithequark * Day one of employment you will receive paid holidays if you meet the criteria **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of student borrowers, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to diversity in its workforce. blithequark recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law. **Proprietary & Confidential Statement** This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of blithequark. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of blithequark. Apply for this job