**Experienced Call Center Representative – Remote Data Entry Work Opportunities at blithequark**

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and working in a dynamic environment? If so, we invite you to join blithequark as an Experienced Call Center Representative, working remotely in a data entry role that offers a competitive hourly rate of $25-$35. **About blithequark** blithequark is a leading healthcare and retail organization dedicated to making a positive impact on people's lives through better health. With a rich legacy of over 100 years, we have grown to become one of the largest retail pharmacy chains in the United States, serving nearly 10 million customers every day. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry. **Job Summary** As an Experienced Call Center Representative at blithequark, you will play a critical role in providing exceptional customer service to our patients and clients. You will be responsible for handling high-volume customer inquiries, resolving issues, and providing support to our healthcare professionals. This is a full-time remote position, offering a competitive hourly rate and opportunities for career growth and development. **Key Responsibilities** * Utilize blithequark's solution information entry strategies and rules to process new patient enrollment by entering information into our system. * Handle patient medication requests within HIPAA guidelines and enter top-off orders for processing. * Investigate and retrieve missing prescription data, and decipher clinical abbreviations (SIG codes). * Resolve all information entry-related issues and escalate to senior-level staff as necessary. * Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients based on the situation. * Settle external exceptions by reviewing, gathering data, making adjustments, and resubmitting for processing according to individual account requirements. * Make phone calls to guarantors and others to acquire data, gain supersede endorsement, or otherwise resolve external exceptions. * Provide support to pharmacists, both in-office and remotely, and recognize and convey issues to senior-level staff as necessary. * Acquire a dynamic pharmacist license or certification within the first 90 days and maintain a valid pharmacist license or certification. **Essential Qualifications** * High school diploma or equivalent. * Basic computer skills, including starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online. * Basic web search skills, including opening a browser, typing in URLs in the address bar, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing online forms. * Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports). * Ability to communicate effectively in writing and verbally. * 18 years or older. **Preferred Qualifications** * At least one year of experience as a pharmacist in a retail or call center environment. * At least one and a half years of experience as a pharmacist with a license or certification by the state as granted by the State Board for Pharmacy or a widely recognized certification agency. * Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction. * Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports). * Familiarity with Spanish and English. **Why Join blithequark?** * Competitive hourly rate of $25-$35. * Opportunities for career growth and development in a dynamic and innovative organization. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * Flexible work schedule and remote work options. * Collaborative and supportive work environment. * Opportunities for professional development and continuing education. **How to Apply** If you are a motivated and detail-oriented individual with excellent communication skills, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job