**Experienced Customer Service Representative – Delivering Exceptional Guest Experiences at blithequark**

Are you passionate about providing top-notch customer service and creating memorable experiences for guests? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in delivering exceptional take-out and delivery services to our valued guests. **About blithequark** At blithequark, we pride ourselves on being a leader in the food industry, committed to serving high-quality products and providing exceptional customer experiences. Our team is dedicated to fostering a culture of excellence, innovation, and teamwork, where every guest feels valued and appreciated. As a customer service representative, you will be an ambassador of our brand, embodying our values and delivering on our promise of exceptional service. **Key Responsibilities** As an Experienced Customer Service Representative at blithequark, your primary responsibilities will include: * Answering all incoming telephone calls immediately using the proper greeting and providing friendly, helpful, and professional assistance to guests. * Taking orders over the phone and/or directing calls to appropriate personnel, ensuring accurate and efficient communication. * Clearly writing down customer orders using the proper notation and the appropriate order form, requesting all pertinent information. * Entering all take-out and delivery orders into the POS system accurately and completely, ensuring seamless order processing. * Preparing pizza boxes necessary for all take-out and delivery orders, maintaining a clean and organized workspace. * Knowledgeable on the Swirl Rewards program to sign-up guests, promoting loyalty and retention. * Responsible for gelato presentation and appearance, ensuring a visually appealing experience for guests. * Cleaning, stocking, and sanitizing the take-out and/or delivery area and all related equipment, maintaining a safe and healthy environment. * Maintaining an accurate record of all cash register transactions, including securing cash, processing credit card receipts, and entering tips. * Assisting in the training of new employees, promoting knowledge sharing and skill development. * Providing support services to co-workers as the flow of business dictates, fostering a collaborative and supportive team environment. * Performing other duties as assigned by the supervisor or manager, including store-specific opening, closing, and side work procedures. **Essential Qualifications** To succeed as an Experienced Customer Service Representative at blithequark, you will need: * Some secondary education, with a focus on customer service, hospitality, or a related field. * Entry-level experience in a customer-facing role, with a proven track record of delivering exceptional service. * Must be at least 16 years of age, with a valid age verification document. * Excellent verbal communication and interpersonal skills, with the ability to remain calm under pressure and perform in a stressful environment. * Ability to speak English fluently, with a strong command of grammar, vocabulary, and pronunciation. * Basic computer operating skills, with the ability to accurately and quickly enter orders into the POS system. * Strong math and excellent money handling skills, with the ability to quickly and accurately count money and give correct change. * Stamina to stand up to 5 hours at a time, with the ability to lift, bend, and stoop, and frequently lift and carry up to 10 lbs. * Ability to read, understand, and implement written and verbal instruction, with a basic knowledge of food safety and sanitation issues. * Ability to use a standard business telephone in a professional manner, with a strong understanding of customer service principles and practices. **Preferred Qualifications** While not required, the following qualifications are highly desirable: * Previous experience in the food industry, with a focus on customer service and delivery. * Knowledge of Grotto Pizza menu, policies, preparation, and presentation standards. * Basic knowledge of food safety and sanitation issues, with a strong understanding of safe food handling practices. * Ability to work in a fast-paced environment, with a strong focus on multitasking and prioritization. * Previous experience in a team environment, with a proven track record of collaboration and teamwork. **Skills and Competencies** To succeed as an Experienced Customer Service Representative at blithequark, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues. * Strong problem-solving and conflict resolution skills, with the ability to think critically and resolve issues efficiently. * Ability to work in a fast-paced environment, with a strong focus on multitasking and prioritization. * Basic computer operating skills, with the ability to accurately and quickly enter orders into the POS system. * Strong math and excellent money handling skills, with the ability to quickly and accurately count money and give correct change. * Ability to read, understand, and implement written and verbal instruction, with a basic knowledge of food safety and sanitation issues. * Ability to use a standard business telephone in a professional manner, with a strong understanding of customer service principles and practices. **Career Growth Opportunities and Learning Benefits** As an Experienced Customer Service Representative at blithequark, you will have the opportunity to: * Develop your skills and knowledge in customer service, hospitality, and food safety. * Work in a dynamic and fast-paced environment, with a strong focus on teamwork and collaboration. * Participate in ongoing training and development programs, with a focus on skill development and career advancement. * Take on additional responsibilities and challenges, with the opportunity to grow and develop in your role. * Enjoy a competitive compensation package, with opportunities for bonuses and promotions. **Work Environment and Company Culture** At blithequark, we pride ourselves on creating a positive and supportive work environment, where every employee feels valued and appreciated. Our company culture is built on the following core values: * Excellence: We strive for excellence in everything we do, from the quality of our products to the level of service we provide. * Innovation: We encourage creativity and innovation, with a focus on finding new and better ways to serve our guests. * Teamwork: We believe in the power of teamwork, with a focus on collaboration and mutual support. * Customer Focus: We are committed to delivering exceptional customer experiences, with a focus on building strong relationships and loyalty. **Compensation, Perks, and Benefits** As an Experienced Customer Service Representative at blithequark, you will enjoy a competitive compensation package, including: * Competitive hourly wage, with opportunities for bonuses and promotions. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off, including vacation, sick leave, and holidays. * Opportunities for career advancement and professional development. * A fun and dynamic work environment, with a focus on teamwork and collaboration. **Conclusion** If you are passionate about delivering exceptional customer experiences and creating memorable moments for guests, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative. With a focus on teamwork, innovation, and customer satisfaction, we are committed to building a positive and supportive work environment, where every employee feels valued and appreciated. Apply now to take the first step in your career journey with blithequark! Apply for this job