**Experienced Customer Care Specialist, FinOps – Delivering Exceptional Financial Operations Support**

At blithequark, we're on a mission to revolutionize the way teams and individuals work together to achieve their goals. As a leading cloud-based platform for work execution, we empower organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. We're now seeking an experienced Customer Care Specialist, FinOps to join our team and provide top-notch financial operations support to our customers. **About blithequark** Founded in 2005, blithequark has grown into a global company with a reputation for delivering innovative solutions that make a real difference in the lives of our customers. Our commitment to excellence, customer satisfaction, and employee well-being has earned us a place as one of the most trusted and respected companies in the industry. We're proud of our inclusive environment, where diverse perspectives and ideas are encouraged and celebrated. **Job Summary** As a Customer Care Specialist, FinOps, you'll be the first point of contact for our customers regarding financial queries, providing timely and accurate responses to ensure their satisfaction. You'll work closely with our FinCare team to resolve complex financial issues, ensuring that our customers receive the best possible support. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! **Key Responsibilities** * Respond to and resolve financial inquiries from customers within 48 hours of receiving the inquiry, prioritizing based on customer impact * Answer customer payment and invoice questions, providing clear and concise information * Assist customers with desired changes to their account, ensuring a seamless experience * Support blithequark employees with financial-related questions and problems * Provide exceptional customer service, ensuring a great experience for our customers * Resolve difficult or complicated challenges diplomatically, balancing customer needs with business requirements * Maintain high-quality work, including timeliness, completeness, and accuracy * Perform other tasks as assigned by the Manager of FinCare **Requirements** * High School Diploma or equivalent required * 1+ years of customer service experience, preferably in a financial operations or customer support role * Experience with service ticket/case systems, ERP systems, and data entry * Excellent verbal and telephone skills, with the ability to communicate complex information clearly * Type 50+ words per minute with high accuracy * Regular and predictable attendance is a function of the job **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with cloud-based platforms and financial operations software * Strong problem-solving skills, with the ability to think critically and creatively * Excellent time management and organizational skills, with the ability to prioritize tasks effectively * Experience working in a fast-paced, dynamic environment **Perks and Benefits** * HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees * Equity – Restricted Stock Units (RSUs) with all offers * Lucrative Employee Stock Purchase Program (15% discount) * 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) * Monthly stipend to support your work and productivity * Flexible Time Away Program, plus incidental sick leave * Up to 24 weeks of parental leave * Personal paid volunteer day to support our community * Opportunities for professional growth and development, including access to LinkedIn Learning online courses * Company-funded perks, including a counseling membership, primary care membership, local retail discounts, and your own personal blithequark account * Teleworking options from any registered location in the U.S. (role-specific) **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. **Why Join blithequark?** At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe that diverse perspectives and ideas are the key to innovation and success. If you're a driven, authentic, supportive, effective, and honest individual who's looking for a challenging and rewarding role, we want to hear from you! Join our team and be part of a company that's shaping the future of work. **How to Apply** If you're ready to take your customer service skills to the next level and join a dynamic team that's making a real difference, apply now! Visit our website to learn more about this exciting opportunity and submit your application. 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