Part-time Chat Specialist for Automotive and Recreational Vehicle Sales, Service, and Finance – Representing blithequark Dealer Clients and Providing Exceptional Customer Service in a Fun and Professional Environment

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth for our dealer clients in the automotive and recreational vehicle industry. As a leading provider of innovative solutions, we are committed to fostering a culture of excellence, teamwork, and continuous learning. Our affiliate, Gubagoo, is seeking talented and enthusiastic individuals to join our team as Part-time Chat Specialists in College Station, TX. If you are a positive and energetic person who thrives in a fast-paced environment and is passionate about providing outstanding customer service, we encourage you to apply for this exciting opportunity.

Job Overview

As a Part-time Chat Specialist at blithequark, you will play a vital role in representing our dealer clients favorably online and converting website traffic into leads. Your primary responsibility will be to engage in online conversations with individuals inquiring about automotive and recreational vehicle sales, service, finance, and general dealership questions. You will provide accurate information, address customer concerns, and schedule appointments, all while maintaining a positive and professional demeanor.

Key Responsibilities:

• Handle a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns.
• Develop and maintain a comprehensive knowledge base of our products and services, including automotive and recreational vehicle sales, service, finance, and general dealership information.
• Narrow down on appointment information to schedule appointments and ensure a seamless customer experience.
• Capture customer contact information for lead generation and client review, ensuring that our dealer clients can follow up with potential customers and drive business growth.
• Summarize interactions based on customer needs for client review, providing valuable insights that can inform our sales and marketing strategies.

Qualifications and Requirements

To be successful in this role, you should have previous experience in retail customer service or the automotive industry, although this is not necessarily required. You should be able to type at least 35 words per minute, with a preference for 40 words per minute or above. Additionally, you should have a strong foundation in basic internet and window-based computer skills, as well as excellent written and verbal communication skills.

Essential Qualifications:

• Previous experience in retail customer service or the automotive industry preferred.
• Ability to type at least 35 words per minute, with a preference for 40 words per minute or above.
• Basic internet and window-based computer skills.
• Strong ability to multitask, with gaming experience being helpful.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• Ability to adapt to change and thrive in a quick-paced work environment.

Preferred Qualifications:

• Gaming experience, which can help you develop strong multitasking skills and improve your ability to work in a fast-paced environment.
• Previous experience working in a call center or customer service environment, which can provide you with a strong foundation in handling customer inquiries and resolving issues.
• Knowledge of the automotive or recreational vehicle industry, which can help you provide more informed and accurate responses to customer inquiries.

Training and Development

At blithequark, we are committed to providing our employees with the training and development opportunities they need to succeed. As a Part-time Chat Specialist, you will be required to attend 4 weeks of training, which will take place on Tuesdays to Saturdays between 10:00 am and 6:30 pm CST. During this training period, you will learn about our products and services, develop your customer service skills, and become familiar with our systems and processes.

Work Environment and Culture

Our College Station office offers a relaxed, professional, and fun environment, with a range of amenities and benefits that can enhance your work experience. These include onsite dining, an onsite medical center, and a fitness center, as well as opportunities to participate in sports and social leagues, and volunteering initiatives through our Associate Foundation. We promote a healthy lifestyle by providing a non-smoking environment and encourage applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

Compensation and Benefits

As a Part-time Chat Specialist at blithequark, you can expect a competitive compensation package, as well as a range of benefits that can support your well-being and career growth. These may include opportunities for professional development, a fun and dynamic work environment, and a comprehensive benefits package that can help you achieve a better work-life balance.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity to join our team as a Part-time Chat Specialist. At blithequark, we offer a dynamic and supportive work environment, opportunities for professional development, and a range of benefits that can enhance your career and well-being. Apply now to take the first step towards an exciting and rewarding career with blithequark!

How to Apply:

To apply for this role, please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you and exploring how you can contribute to our team's success.

Career Growth Opportunities

At blithequark, we are committed to supporting the career growth and development of our employees. As a Part-time Chat Specialist, you will have opportunities to develop your skills and knowledge, take on new challenges, and advance your career within our organization. We offer a range of training and development programs, as well as opportunities for mentorship and coaching, to help you achieve your career goals.

Learning Benefits

As a Part-time Chat Specialist at blithequark, you will have access to a range of learning benefits, including training and development programs, mentorship and coaching, and opportunities for professional certification. We are committed to supporting your ongoing learning and development, and to helping you achieve your career goals.

Work-Life Balance

At blithequark, we understand the importance of achieving a better work-life balance. As a Part-time Chat Specialist, you will have the opportunity to work flexible hours, including 5-hour time blocks daily, which can help you balance your work and personal responsibilities. We also offer a range of benefits, including onsite dining, an onsite medical center, and a fitness center, which can help you manage your time and prioritize your well-being.