Experienced Technical Specialist – Datacom Operations and Customer Support – Remote Work Opportunity with blithequark

Introduction to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences through innovative technology solutions. As a leader in the industry, we are committed to fostering a culture of excellence, collaboration, and continuous learning. Our team of experts is dedicated to providing top-notch support to our customers, and we are now seeking a highly skilled Technical Specialist – Datacom to join our ranks.

About the Role

The Technical Specialist – Datacom will play a critical role in supporting our customer-facing operations, ensuring seamless delivery of our services, and providing expert technical guidance to our customers. As a key member of our team, you will be responsible for providing level 2 support, troubleshooting complex technical issues, and collaborating with cross-functional teams to resolve problems efficiently. If you have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide technical support to customers, including troubleshooting, debugging, and resolving complex technical issues
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless delivery of our services
• Develop and maintain technical documentation, including user manuals, guides, and knowledge base articles
• Stay up-to-date with the latest technologies, trends, and industry developments, applying this knowledge to improve our services and support
• Participate in the development and implementation of new technologies, processes, and procedures to enhance our customer support operations
• Provide training and guidance to junior team members, sharing knowledge and expertise to promote a culture of excellence
• Work closely with our vendor partners to ensure timely resolution of technical issues and to identify opportunities for process improvements
• Develop and maintain metrics, reports, and dashboards to measure customer support performance, identifying areas for improvement and optimizing our support operations

Essential Qualifications

• 3+ years of experience in the AV/Technology industry, with a strong focus on customer support and technical troubleshooting
• 3+ years of experience in network switching and routing, with a solid understanding of network security principles and industry best practices
• Strong knowledge of Microsoft Office, SAP Workplace, and ServiceNow
• Excellent problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions
• Strong communication and interpersonal skills, with the ability to work effectively with customers, vendors, and cross-functional teams
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines
• Strong organizational and time management skills, with the ability to manage competing demands and priorities

Preferred Qualifications

• 5+ years of experience in the AV/Technology industry, with a strong focus on customer support and technical troubleshooting
• Experience with video distribution, encoding, audio mixing, and IoT devices
• Strong understanding of enterprise video distribution, sustainment, and performance
• Experience with network security, including firewalls, VPNs, and access control lists
• Knowledge of analysis and reporting tools, such as Tableau, Power BI, or similar technologies
• Certifications in network security, such as CompTIA Security+ or CISSP

Education

A Bachelor's degree in Computer Science, Video Technology, Information Systems, Engineering, Mathematics, Data Analysis, or a related scientific or technical discipline is preferred. Alternatively, relevant certifications or equivalent work experience may be considered.

Skills and Competencies

• Strong technical skills, with the ability to troubleshoot complex technical issues
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and cross-functional teams
• Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines
• Strong organizational and time management skills, with the ability to manage competing demands and priorities
• Ability to learn new technologies and processes quickly, with a strong commitment to ongoing learning and professional development

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Technical Specialist – Datacom, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship from experienced technical professionals
• Formal training programs, including workshops, webinars, and conferences
• Opportunities for career advancement, including promotions and lateral moves
• A culture of continuous learning, with a strong emphasis on innovation and experimentation

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote worker, you will be part of a virtual team that is passionate about delivering exceptional customer experiences. Our company culture is built on the following values:

• A commitment to excellence, with a focus on quality and continuous improvement
• A culture of collaboration, with a strong emphasis on teamwork and communication
• A passion for innovation, with a willingness to experiment and try new things
• A focus on customer satisfaction, with a commitment to delivering exceptional customer experiences

Compensation, Perks, and Benefits

As a Technical Specialist – Datacom at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement savings plan, with employer matching contributions
• Flexible work arrangements, including remote work options and flexible hours
• Opportunities for professional development, including training and education assistance
• Access to the latest technologies and tools, with a strong emphasis on innovation and experimentation

Conclusion

If you are a motivated and technically skilled professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Technical Specialist – Datacom at blithequark, you will be part of a dynamic and supportive team that is committed to excellence, innovation, and customer satisfaction. Apply now to join our team and take your career to the next level!