Remote Bilingual Human Resources Generalist, Service Center
Responsibilities
• Your Opportunity as the Bilingual HR Generalist, Service Center Serve as the first point of contact for an employee or manager contacting the HR Shared Services team
• Ensure timely responses to questions and inquiries from employees, retirees and dependents about benefit programs and human resources policies
• Use a unique telephony and knowledge management system and leverages a case management tool within Workday for tracking requests
• Provide project-based assistance on health, welfare and retirement benefits, time tracking, organization development programs, and employee pay
Qualifications
• A sense of urgency in solving customer requests to ensure timely resolution
• Ability to interact with and support all levels of management
• Demonstrated ability to maintain a high degree of confidentiality and sensitivity to compliance-related matters
• Ability to work under pressure, multi-task, and meet deadlines
• Ability to excel in a team-based environment, demonstrating collaboration, and teamwork
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