Franchise Support Specialist – Chicago Area Preferred
Job Description:
• Be the main point of contact for franchise owners, building trust and rapport
• Champion and coordinate requests with internal marketing, training, and tech teams
• Provide responsive, empathetic support and follow-through on client needs
• Contribute to projects such as training programs, marketing reviews, and process improvements
• Troubleshoot and provide guidance as you grow expertise in our systems
Requirements:
• 4+ years in client service or customer success (preferred but not required)
• Friendly and empathetic with a flair for marketing
• Natural leader with a drive to grow professionally and personally
• Quick learner, organized and persistent in getting things done
Benefits:
• Health, dental, vision insurance
• PTO
• 401(k) match
• Career development and advancement opportunities
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